Glitch Causes Avon Lake City Buildings To Lose Long Distance Service

employees, including the and departments, service department, City Hall and the have been unable to make long-distance calls most of this past week. By the morning of March 11, some long-distance was restored. 

Avon Lake Mayor K.C. Zuber said the glitch was technical and no emergency services have been affected and no major problems resulted from problem.

“Mostly we haven’t been able to fax,” he said.

Employees have been using personal cell phones to get around the problem.

Zuber said the problem had nothing to do with the new $70,000 phone/Internet  system that is being implemented citywide. That system is a major upgrade and will connect all city buildings and departments. 

“We’ve had long distance problems since Monday,” Zuber said. “This has nothing to do with the new system, it had to do with CenturyTel.”

 Zuber said the city was using WindStream as its long-distance service provider through AllTel. Windstream and AllTel merged several years ago and Windstream no longer services all of Ohio.

 The glitch surprised city workers.

 “It was unexpected,” Zuber said. “It had to do with PIC (Primary Interchange Connect) numbers. We’re working on it.” 

By Friday morning, some city buildings had long-distance service restored. Zuber said the problem will continue to be worked on.