Bloody. Broken. I was flat on the mat. I had thought that I could go the distance. But now? Now I wasn’t so sure. I pulled myself up and tried to clear my head. The referee administered a standing 8 count. And I knew, I knew, that if I was to see this fight to the end, if I was to have a chance of pulling off victory by decision, I needed to appeal to a Higher Power. I looked up and called upon the only One who could help me.
I contacted Senator Sherrod Brown.
J. Bradley Deane is a Staff Assistant working in Senator Brown’s Cleveland office. Two minutes into our conversation I was sure that I was dealing with a problem solver. No excuses. No sales pitch. He quickly grasped the problem and offered to help. He let me know that some problems were solved within a few working days and that some weren’t, but that he would stay involved. And I believed him. I received the required release form moments after our call ended. I turned the paperwork around quickly and he had what he needed by the end of the day, Thursday the 17th.
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The insurance company was contacted by the government by the following Tuesday. And I can report to you that R.S. and his son are now properly insured with a policy that is correctly dated April 1, 2014. The client no longer needs to worry that his policy is going to lapse due to this glitch. Neither R.S. nor the US taxpayers were forced to waste thousands of dollars for nothing.
Unanimous Decision – Cunix in 10 rounds!
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Could I win two battles in one day? I had my doubts. In last week’s post I detailed the difficulty of adding a newborn to an existing exchange policy. Difficulty may be an understatement. I had more hours and more frustration attached to this (previously) simple service issue than I had invested with R.S. and his son. No one could say with any degree of certainty who was insured. The insurer had part of the family. The mother supposedly had a one-way ticket to Medicaid. And I was afraid that the whole family might find itself uninsured, collateral damage of The Patient Protection and Affordable Care Act (PPACA).