Student Device Repair Is Easy And Convenient

Press release from Cincinnati Public Schools:

December 28, 2020

It's a few minutes before distance learning is scheduled to begin. A student attempts to turn on the laptop only to find the screen is blank. After turning it back on and off several times, it is evident the laptop is broken.

The first step is to contact the Family Technology Support Center at (513) 363-0688 to determine if the issue can be resolved over the phone.

If it can't be fixed with the help of a representative from the support center, there is another option. Beginning January 4, students and families can drop off their CPS-issued device at one of 18 school sites and swap it out for another device. It's that simple.

"During distance learning, we understand that a broken device means students can't connect with their teacher or complete assignments and we want to get another device in the hands of students as quickly as possible," said Jeff Chrystal, director of device management.

A total of 36 schools will be designated as device repair sites, with 18 sites on a bi-weekly rotation. Each school will have a designated two-hour time for technology support — early morning, late morning or early afternoon. "Families can drop off a device at the most convenient location," Chrystal said.

This press release was produced by Cincinnati Public Schools. The views expressed here are the author’s own.