Schools
Student Device Repair Is Easy And Convenient
Students are welcome to go to any of the five hubs for technical support.
February 3, 2021
New Hours and Locations
Beginning February 1, student device repair transitioned to five school locations for students who need to swap their device during remote learning. Students are welcome to go to any of the five hubs for technical support.
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Students, while in their school during in-person learning, will receive device support at the school. Student should take the device to their teacher, who will give it to either the school technology coordinator or the ITM tech.
Students and families should always try to contact the Family Technology Support Center before exchanging a broken device at (513) 363-0688 or email.
Find out what's happening in Cincinnatifor free with the latest updates from Patch.
New Service hours and locations are shown below.
Student Device Repair Effective February 1, 2021
Location
Hours of Operation
Aiken High School
8–10 a.m.
SCPA
8–10 a.m.
Western Hills High School
10 a.m.–Noon
Shroder High School
Noon–2 p.m.
Woodward High School
Noon–2 p.m.
December 28, 2020
It's a few minutes before distance learning is scheduled to begin. A student attempts to turn on the laptop only to find the screen is blank. After turning it back on and off several times, it is evident the laptop is broken.
The first step is to contact the Family Technology Support Center at (513) 363-0688 to determine if the issue can be resolved over the phone.
If it can't be fixed with the help of a representative from the support center, there is another option. Beginning January 4, students and families can drop off their CPS-issued device at one of 18 school sites and swap it out for another device. It's that simple.
"During distance learning, we understand that a broken device means students can't connect with their teacher or complete assignments and we want to get another device in the hands of students as quickly as possible," said Jeff Chrystal, director of device management.
A total of 36 schools will be designated as device repair sites, with 18 sites on a bi-weekly rotation. Each school will have a designated two-hour time for technology support — early morning, late morning or early afternoon. "Families can drop off a device at the most convenient location," Chrystal said.
The list of school sites and times designated for repair are listed below.
January 4–8 and January 19–22
January 4–8 and January 19–22
AMIS
8–10 a.m.
Pleasant Ridge Montessori
8–10 a.m.
Ethel M. Taylor Academy
8–10 a.m.
Hyde Park School
8–10 a.m.
Walnut Hills High School
8–10 a.m.
Hughes STEM High School
8–10 a.m.
Hartwell School
10 a.m.–Noon
Western Hills University High School
10 a.m.–Noon
Silverton Elementary School
10 a.m.–Noon
Mt. Airy School
10 a.m.–Noon
Rockdale Academy
10 a.m.–Noon
Roberts Academy
10 a.m.–Noon
John P. Parker School
Noon–2 p.m.
Taft IT High School
Noon–2 p.m.
Westwood School
Noon–2 p.m.
Parker Woods Montessori
Noon–2 p.m.
Winton Hills Academy
Noon–2 p.m.
Sands Montessori
Noon–2 p.m.
January 11–15 and January 25–29
January 11–15 and January 25–29
AWL
8–10 a.m.
Woodward Career Tech High School
8–10 a.m.
Aiken High School
8–10 a.m.
South Avondale School
8–10 a.m.
North Avondale Montessori
8–10 a.m.
Cheviot School
8–10 a.m.
Pleasant Hill Academy
10 a.m.–Noon
Roselawn Condon School
10 a.m.–Noon
Chase School
10 a.m.–Noon
Clark Montessori High School
10 a.m.–Noon
Gamble Montessori High School
10 a.m.–Noon
Oyler School
10 a.m.–Noon
Shroder High School
Noon–2 p.m.
Fairview-Clifton German Language School
Noon–2 p.m.
Mt. Washington School
Noon–2 p.m.
Riverview East Academy
Noon–2 p.m.
Midway School
Noon–2 p.m.
SCPA
Noon–2 p.m.
This press release was produced by Cincinnati Public Schools. The views expressed here are the author’s own.
