Ohio BMV Trying New Program To Reduce Wait Times

Everyone hates waiting in line at the BMV, but a new app may reduce wait times for customers.

On Monday morning, the Ohio Bureau of Motor Vehicles announced the testing of a virtual queuing system for people that visit deputy registrars for things like license renewal or vehicle registration. The system will allow customers to "get in line" online.

Essentially, BMV customers can check-in online and never have to wait in line. The customer can digitally move through a line toward the BMV workers and then arrive in-person at the office. Once at the office, the customer uses a self-service kiosk to check-in and then takes their spot in a physical line.

The hope is the new system will reduce physical wait times for BMV customers. The new system went live at 12 BMV registrars on Monday morning. If successful, the program could be rolled out to all BMV offices.

"Right now, drivers can be subjected to significant wait times, which is inconvenient, inefficient, and frustrating," said Governor Mike DeWine. "We believe the introduction of this new technology will save drivers' valuable time and give the Ohio Bureau of Motor Vehicles and its deputy registrars better ability to provide exceptional customer service."

Ohio drivers can access the new digital line by visiting the BMV's website. The program is currently available at the below BMV locations:

• 22125 Rockside Rd., Bedford
• 104 W. Spring Valley Rd., Centerville
• 1583 Alum Creek Drive, Columbus
• 112 Dillmont Drive, Columbus
• 2970 Hayden Run Plaza, Columbus
• 4503 Kenny Road, Columbus
• 4161 West Broad Street, Columbus
• 5287 Westpointe Plaza, Columbus
• 8210 County Rd. 140 Suite A, Findlay
• 3040 Southwest Blvd., Grove City
• 4740 Cemetery Road, Hilliard
• 17 Cherri Park Square, Westerville

There are 186 BMV offices across Ohio. Walk-in customers will still be welcome at all locations, including those making use of the digital queue.

“The BMV understands that time is valuable and therefore the most important aspect of customer service,” said Ohio BMV Registrar Charles Norman. “We are dedicated to improving and enhancing the overall customer experience by providing our customers with access to innovative options that better meet their diverse needs.”