Another E-Mail You Shouldn't Believe

The latest suspect email making the local rounds claims you that any time you call an 800 number and get someone who speaks with an accent, you can demand to talk with an employee in the United States.

The message says that if you call a company's customer service department are get connected to someone in India -- or another country -- you can ask to speak to someone in the U.S.

"You will immediately be connected to a rep in the USA," it says. "That's the rule and the law."

Pass the email along to 10 people, it urges. "Imagine how that would ultimately impact the number of U.S. jobs that would need to be created," it says.

Maybe, it it were true.

Snopes.com, the site that investigates rumors and debunks urban legends, says there is no federal law that requires companies to have U.S. customer service reps.

A U.S. representative and senator have both talked about legislation that would require callers to be informed if they are speaking to someone overseas, but nothing has been approved.

However, Snopes.com says, some companies have, on their own, set up policies that instruct customer service reps to transfer calls back to U.S.-based employees on request.