City Of Oklahoma City: Survey Finds Residents Have A Positive Perception Of OKC, Streets Still Top Priority

Press release from the City of Oklahoma City:

09/15/2021 4:06 PM

Residents who responded to the 2021resident satisfaction survey in July say the City is moving in the right direction. The survey results were presented by Kansas-based survey firm, ETC Institute at yesterday’s City Council meeting.

This is the 13th year the six-page survey was administered by mail and online to a randomly selected sample of households. A total of 1,283 residents responded, with each of the City’s eight Wards representing between 12% and 14% of the surveys.

The report is available on okc.gov.

“This survey is the best tool we have to measure resident confidence and satisfaction,” said City Manager Craig Freeman.  The results drive our priorities and influence our budgeting process. Improving street conditions and traffic flow in our 621-miles continues to be a top priority for us.

The four major findings from the survey were:

The top five City services residents report should receive the most emphasis over the next two years, were the condition of City streets (80%), the flow of traffic and the ease of getting around town (45%), the quality of police service (35%), quality of parks and recreation programs and facilities (23%) and the enforcement of City codes and ordinances. 

Improvements to streets, traffic flow, police and parks are being made through a 10-year, $967 million bond package called Better Streets, Safer City, a permanent ¼ cent sales tax to hire more police officers and fire fighters and MAPS 4.

The purpose of the annual survey is to assess resident satisfaction with the delivery of City services, measure trends over a three-year period, determine the community’s priorities and compare OKC’s performance with other cities of similar size.

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Media Contact

Kristy Yager
(405) 297-2550

kristy.yager@okc.gov

This press release was produced by the City of Oklahoma City. The views expressed here are the author’s own.