SEPTA Ending Social Media Trip Cancelation Alerts​

PHILADELPHIA — SEPTA will no longer post all line cancelations on its digital platforms beginning next week.

When it comes to bus, trolley (T, G, D) and M (Norristown High Speed Line) cancellations, SEPTA on Monday will discontinue the alert method of notifying riders via social media.

SEPTA said it is betting riders would rather just know whether their bus is coming.

While the generic "subject to delays and cancellations" text-based alerts were once the best way to communicate that your bus might be canceled, SEPTA is putting them to rest.

The decision comes as SEPTA can now tell riders specifically if their transit will be canceled.

According to SEPTA, the move comes as part of broader efforts to simplify and streamline its alerts so riders get the most important information when and where they need it.

For now, SEPTA alerts riders in two ways. One is through alerts such as these: “Due to operator unavailability, scheduled trips are subject to delays and cancellations between X and Y time." The other is through real-time info; since fall 2024, SEPTA has been more consistently sharing information about which individual bus and trolley trips are canceled in the real-time data available on its website, the SEPTA app, and all third-party apps.

Starting Monday, canceled trips are shown on SEPTA's website with a strike-through and the word “canceled” on schedule pages, and canceled trips will not show on the real-time map or as trip results in the trip planner.

Third-party apps, including Google Maps, Apple Maps and Transit, also receive all bus, trolley and M cancellation data from SEPTA, so riders should be able to find identical information regardless of their preferred platform.

More information on the new canceled trip alerts is available online here.

Contact SEPTA's customer service team online here or by calling 215-580-7800 for support.