SEPTA Retires Mobile Pay, Improves Regional Rail Trip Planning On New App

PHILADELPHIA — Say goodbye to the old SEPTA app.

SEPTA has released an update to its mobile app, which phases out mobile tickets and adds more-visible service alerts, clearer schedule pages and better Regional Rail trip planning through Center City, the agency says.

SEPTA is urging all users to get its updated app, which is version 3.2.10.

The agency says these combined efforts are part of an ongoing process to make the mobile experience more intuitive for daily commuters and occasional riders.

The rollout began March 2, and the agency reports that the update should be available to all riders through the App Store or Google Play store. For those with auto-update settings enabled, the application will refresh automatically.

Here's what's new.

No More Key Tix

The latest version marks a significant change for the transit agency by phasing out the Key Tix mobile ticketing platform.

SEPTA officials say that the decision to end Key Tix sales follows a significant decrease in demand for the service. The drop in usage occurred after the system-wide launch of contactless payments in April.

Any Key Tix purchased before the transition remain valid for 180 days from the original date of purchase.

Regional Rail Trip Planning

Beyond removing Key Tix, the update introduces several features designed to streamline the rider experience.

The trip planner now provides clearer instructions for Regional Rail passengers traveling through Center City. Specifically, the app will now inform riders when they should remain on a train that continues as a different line, the agency says.

This is intended to prevent confusion and eliminate suggestions for unnecessary transfers.

Easier To Find Alerts

Service alerts have also received a design update to improve visibility. This "fewer clicks" approach directly displays high-priority notifications on schedule pages, letting riders see critical disruptions or system-wide alerts while planning their routes, SEPTA says.

Cleaner Schedule Pages

Additional changes include redesigned schedule pages for individual B, T, and D services. This allows users to view schedules separately, rather than through a combined display, matching the layout found on SEPTA's website.

Collapsible Page Headers

Headers now collapse when you scroll on certain pages, maximizing screen space for viewing route details, SEPTA says.

Riders are encouraged to check their device settings to ensure they are running the most-recent version of the app.