Chester County Library System: Not Getting Email Notices From The Libraries?

Press release from the Chester County Library System:

November 23, 2021

Some basic troubleshooting tips when you are not receiving email notices

•    Ask your library to make sure the email address on your account is correct.  

•    If your email address is correct, please add notices@ccls.org to your white list/allowed senders list.  If you cannot add a single address, add ccls.org to the white list/allowed senders.

•    If you are a gmail/google user, please check out their support page here for helpful suggestions: Gmail messages are missing - Computer - Gmail Help (google.com)

•    Sign up for text messages. Patron records can include both email and text addresses.  

•    Download the app to keep track of your record.

•    If you are having a problem with only a particular type of notice (holds, overdues, and courtesy notices), please let your library know so that they can submit a help ticket on your behalf.

•    These instructions will be posted to the catalog help page located here (please bookmark and save for future use): https://catalog.ccls.org/screens/help_index.html

This press release was produced by the Chester County Library System. The views expressed here are the author’s own.