Chestnut Knoll Named Caring Super Star of 2021

Chestnut Knoll Personal Care and Memory Care is pleased to announce it has been selected as a 2021 Caring Super Star for service excellence in senior living. In consumer ratings and reviews on Caring.com, Chestnut Knoll earned a 5-star rating (the highest possible score) within the qualification time frame while also having a high volume of positive reviews, responding to any negative reviews, and meeting other criteria for this national honor. There are two Caring Star 2021 communities in Berks County among 156 communities across the country, but Chestnut Knoll is the only community in the area to receive designation of Caring Super Star for having earned the award for two or more additional years.

“Chestnut Knoll has been a Caring Star award winner for six years. Our team does not take this recognition for granted. Thank you for the positive reviews, and to our families for their continued support and allowing us to care for their loved ones," said Shawn Barndt, executive director of Chestnut Knoll. "We are neighbors helping neighbors, and it has been an honor to serve our community and seniors these past 20 years."

Online reviews help Americans research and select the best senior living communities. Seniors and their families turn to the Internet and consumer reviews when narrowing their options among senior living communities in their area. They rely on these peer perspectives as much as personal recommendations from friends, geriatric professionals and medical personnel.

Originally published in January 2012 as the first of its kind, the Caring Stars annual list has become the go-to guide of the best senior living communities nationwide – particularly helpful to families new to this market or when researching from afar and unfamiliar with local options. To be considered for the award, Caring Stars communities meet a set of criteria based on ratings and reviews from senior living residents and their family members. Caring.com senior care experts also conducted a reviews-integrity audit and other quality-assurance measures before determining the Caring Stars of 2021.

"Congratulations to Chestnut Knoll for being among these highly-rated communities achieving such significant praise from their customers in online reviews," Caring.com's CEO Jim Rosenthal said. "They stand out as among the best in the nation."

Some of the positive feedback that led to Chestnut Knoll being a Caring Super Star of 2021 includes:

• "Throughout this COVID-19 pandemic, the Executive Staff has been encouraging family members to keep in touch with their loved ones by way of window visits, video chats, phone calls, or emails and greeting cards, which are personally read to the residents."
• "By far, the most invaluable feature of Chestnut Knoll is that it is staffed by patient, knowledgeable, compassionate people."
• "We've checked out a couple of different places, and (Chestnut Knoll) were a cut above the rest."

Read the full text of these reviews and others on Caring.com: https://bit.ly/38NZH6w. To learn more about the Caring Stars program and view the complete winner list, please visit https://www.caring.com/caregivers/bestseniorliving/.