About McDonald's/East Providence- 721 Taunton Avenue
Rachel Kaprielian
Government/External Relations
McDonald’s/New England
617-909-9297
EAST PROVIDENCE McDONALD’S OFFERS GUESTS
AN UPGRADED DINING EXPERIENCE
New technology and level of service bring a more modern guest experience to district’s revival
East Providence, RI – (September 26, 2019) - Beginning at 10 a.m. on Thursday, September 26, 2019, the local East Providence McDonald’s, 721 Taunton Avenue, will kick off a grand opening celebration. They welcome all locals to stop by and experience McDonald’s in a new and unexpected way, with a revitalized level of choice, engagement and service.
Rep. Joe Seradio will be in attendance to assist in the ribbon cutting celebration and recognize employers of local businesses including McDonald’s owner/operator, Joey Napoli. Additionally, he will experience first-hand all the new improvements and upgrades that this neighborhood McDonald’s has to offer East Providence.
These changes are reflective of a new restaurant model that has been successfully rolled out in hundreds of McDonald’s restaurants across New England that gives guests more choice and control by evolving how they order, what they order, how they pay and how they are served.
Not only will customers notice a modern look and feel with new designs at their local Golden Arches, but they will notice new ways of ordering their favorite meals. For those looking to order at their own pace, the new and improved East Providence McDonald’s offers digital self-order kiosks that make ordering and paying for a meal easy. Kiosks empower guests to browse the menu, find new options and tailor their meal just the way they want. For those looking to order on the go, the McDonald’s mobile app allows customers to place orders and pay within the app, for quick and easy pick up by walking in to the counter, going through the drive-thru or via newly added curbside delivery. At the drive-thru, customers simply give the order code to the crew, then pull forward to the pick-up window.
East Providence customers will also see another new offering, table service. Guests’ orders are delivered to tables by McDonald’s crew members, allowing customers to relax and enjoy a more custom and relaxed dining experience.
McDonald’s owner/operators and restaurant teams are placing a higher emphasis on hospitality by focusing on greeting customers, assisting with technology and ensuring a clean, welcoming environment.
“We’re are happy to be delivering a better experience in customer dining and choice to East Providence”, said Joey Napoli, local McDonald’s owner/operator. “We’ve all had the traditional interaction at a McDonald’s restaurant. You approach the counter, you place an order, you move to the next line to pick up your food and then move again to another area for straws, napkins and drinks. Now we are placing every step of this experience in the hands of our valued customers. From touch screen kiosks and mobile ordering to table service, we are redefining and reinventing the McDonald’s experience.”
About McDonald’s USA
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to more than 25 million customers every day. Nearly 90 percent of McDonald’s 14,000 U.S. restaurants are independently owned and operated by businessmen and women. Customers can now log online for free at approximately 11,500 participating Wi-Fi enabled McDonald’s U.S. restaurants. For more information, visit www.mcdonalds.com, or