City Of Fort Worth: Police Department Issues Statement On Call Center Challenges

Press release from City of Fort Worth:

June 22, 2021

The Fort Worth Police Department has received inquiries about staffing in its 911 call center.

The department issued this statement:

“We are very proud of the men and women in our call center who have remained steadfast and faithful through the unprecedented challenges of the last year. Due to some of these challenges, specifically the COVID pandemic restrictions, the hiring process for new call-takers was slowed and complicated. Because of this, staffing in our call center has not been able to keep pace with employee attrition and our rapid population growth.

“This has led to understaffing issues, which have, in some limited cases, translated to a slowed or delayed response to our citizens who are attempting to reach emergency services. We apologize for this disservice and recognize that 911 services must remain intact, especially in the face of difficult challenges. Please be confident that your police department takes this issue seriously.

“To remedy the staffing issues, the Fort Worth Police Department has taken several steps to fix the immediate staffing issues as we implement long-term solutions to prevent our call center from ever being in this position again.”

Some of these steps include:

“The Fort Worth Police Department is committed to the safety and well-being of our citizens. We continue to work diligently on addressing the staffing issues in our 911 call center to ensure that the citizens of Fort Worth receive the service that they deserve.”

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This press release was produced by City of Fort Worth. The views expressed here are the author’s own.