Coronavirus: Dallas Water Utilities Suspends Disconnects Until Further Notice

From the City of Dallas:

The City of Dallas stands ready to help any customer in need. To support our customers, effective immediately, we will suspend water disconnects until further notice. If any Dallas Water Utilities customers have concerns about paying their bill in-person at our many payment locations, there are many ways to make payments, including mailing a check, pay by phone at 214-651-1441, online at the City of Dallas ePay site and/or through your personal bank application. If you have questions regarding making a payment or if you need to make payment arrangements, please contact us at 214-651-1441. For alternative Dallas Water Utilities payment locations, please visit: http://dallascityhall.com/departments/waterutilities/DCH%20Documents/Fidelity_Pay_Stations.pdf

Dallas Water Utilities (DWU) would like to remind residents and customers Dallas tap water is safe to drink. Conventional water treatment methods, including filtration and disinfection, are used at all of DWU’s drinking water treatment plants. These processes remove or inactivate bacteria and viruses.

COVID-19 has not been detected in drinking water. DWU continues to test and monitor our drinking water supplies 24/7 to ensure the highest quality water for our customers.

For more information on DWU’s water quality and how it meets federal drinking water standards, please visit and review our annual consumer confidence report at http://dallascityhall.com/departments/waterutilities/Pages/water_quality_reports.aspx.

Spanish

La Ciudad de Dallas está preparada para ayudar a cualquier cliente que lo necesite. Para apoyar a nuestros clientes, inmediatamente suspenderemos las desconexiones de agua hasta un nuevo aviso. Si algún cliente de Dallas Water Utilities tiene problemas pagando en persona, hay otras opciones de pagos, incluyendo el envío de un cheque por correo, pago por teléfono al 214-651-1441, en la página de web de la Ciudad de Dallas (ePay) y a través de su aplicación bancaria personal. Si tiene preguntas sobre cómo hacer un pago o si necesita hacer arreglos de pago comuníquese con nosotros al 214-651-1441. Haga clic aquí para saber los lugares alternos donde se pueden hacer pagos: http://dallascityhall.com/departments/waterutilities/DCH%20Documents/Fidelity_Pay_Stations.pdf

This press release was produced by the City of Dallas. The views expressed here are the author’s own.