Meet The Supportive Sales Associates at Eagle's Trace

When prospective residents visit the Sales Center at Eagle's Trace, an Erickson Senior Living community in West Houston, Tex., they can expect a warm welcome from Sales Associate Shelby Contreras.

Contreras is passionate about helping retirees learn more about the community's vibrant, worry-free lifestyle and streamlining the moving process.

" lot of people say we were so impactful during this life decision, and we did it in a caring way," adds Contreras. "I think that's my favorite part of working here with the sales team--supporting seniors as they make this exciting transition."

Contreras' path to Eagle's Trace was not a traditional one.

Contreras, who grew up in Lake Charles, La., attended Louisiana State University. She lived in Colorado and Florida before returning to Houston in 2020 to be near family. While attending church in Houston, she ran into an Eagle's Trace employee, who recommended an open front desk position, which Contreras applied for.

"Working at the front desk of each clubhouse, I became very familiar with the community," she explains. "But what I enjoyed most was interacting with residents."

When another sales associate role opened in May 2025, she applied and was hired. "My firsthand knowledge of the community really helps me connect with prospective residents considering a move to Eagle's Trace," she says. "I'm grateful for that experience."

Contreras is responsible for meeting with prospective residents who visit the Sales Center, supporting future residents through the reservation and move-in process, and providing as much information as possible so people feel informed.

"I think of our job as walking with seniors through this time in their lives," Contreras says. "I try to be intentional about being present with how they're feeling in the moment."

Contreras notes that the sales team acknowledges that many incoming residents are making the move from a house they may have lived in for decades.

Contreras has helped dozens of retirees make a seamless move to Eagle's Trace.

" Shelby is a terrific team member who really reflects the caring nature of our whole sales team," says Sales Director Jon David. "I encourage all prospective residents to stop in and meet with Shelby."

When she is not at Eagle's Trace, Contreras enjoys spending time with family.

"I love spending time with my two daughters as well as being outside in nature and reading a good book," Contreras says.

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By Susan Ingram