Shane T. Frank, Houston, COO, on Improving Quality Control

For any type of manufacturing or production, regardless of the type of product, quality control is an essential part of the process as it not only is a direct representation of your company and brand. Without the proper quality control process, your company can suffer from a loss of credibility, and ultimately a loss of business. To ensure your quality control process is up to par, follow a few of these steps:

Establish Quality Standards
The first stage in any quality control process is establishing set standards that each product should meet before going to the consumer. These standards set the bar for what your brand represents. Any employees working in quality control should ensure the standards are always met in order to maximize the potential for the ultimate customer satisfaction. Your employees are also an critical part of the quality control process in your business. According to an article by Anna Johansson and Six Sigma Online “Unmotivated employees with low morale are likely to produce a much poorer product than motivated employees with high morale are. The lack of adequate employee training can also significantly reduce the quality of any product or service.”

Set a Process
Once your quality standards are set, you want to make sure you can develop a process that suits the properly; without a solid process, the quality of your products could drastically suffer. Establishing a process will help eliminate errors that could hurt your customer satisfaction rate. Additionally, it can help prevent other oversights and mistakes, and improve them before it’s too late to make any corrections.

Repeat What Works
If your process in general, or parts of your process have provided you with success and minimal errors, it wise to repeat what you’re doing. Use what works to maximize your quality control strengths, but always make sure to have flexibility. Revisit your process consistently and always be prepared to re-evaluate. If something worked at one point, there's a chance that may not be so later on. It’s okay to make the necessary changes when needed.

Know What to Automate
Automation is a great tool that has made quality control processes accurate and efficient. There are so many different automation tools out there for quality control purposes; you want to make sure you choose a tool that works best for your products and brand overall. Additionally, it’s also important to remember some process are done better manually, so you’ll want to work both automation and manual involvement in your quality control process based on specific product needs.

Quality control could make or break your brand reputation and customer satisfaction rating. Follow these steps to continuously improve quality control in your company.

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This article was originally published on shanetfrankalliantgroup.com

About the Author

Shane T. Frank is a highly experienced entrepreneur with interests in cryptocurrency, international export, and technology. Based in Houston, TX, Shane is a co-founder and the Chief Operations Officer of alliantgroup, a national specialty tax service that assists businesses, and their corresponding CPAs, in maximizing available tax credits and other various incentives. For more of Shane's insights, visit:

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