Austin Jobs: Exciting Opportunities In Various Industries

AUSTIN, TX -- This week's featured employment opportunities in customer service, nutrition, and communications are among some of the exciting jobs found in Austin and its surrounding areas. Take a look at some of the great jobs available near you.

Customer Service Representative

ElevateCX, LLC. Round Rock, TX

We are a new company that will provide outsourced customer support services to small-medium sized tech companies.
We have an immediate opening for a Customer Service Representative that will join us in supporting an exciting new client. Our client is in the subscription commerce business (think subscription boxes) and is ramping up their support team with us.
We are looking for a candidate that not only has some experience providing support to customers (ideally through email and/or phone), but is naturally gifted in connecting with others. This person should enjoy interacting with new people, love listening just as much as helping, enjoy turning a frown upside down, and genuinely an all-around patient and giving person.
This role will train out of our office for the first 30-60 days and then if your performance is inline with our expectations, you will have the opportunity to work from home a majority of the time.
Our operation is a predominantly work from home model: where you work one day a week or one week a month, at our office. This allows our agents to reap the benefits that working from home provides, as well as spending a small amount of time in-office each month to connect with their peers and management.
Responsibilities

• Assist customers via email and chat (phone to come later)
• Become an expert in our client's products and services, as well as their order management process
• Offer advice to help customers choose the right product
• Take every opportunity to demonstrate an empathetic understanding of the customer's question/problem, strive to completely answer the inquiry with minimal back/forth, and utilize a tone that reflects the client's brand
• All written communications should be clear and well-written; free of grammatical errors, spelling mistakes, etc
• Identify and contribute to solving issues that require immediate attention
• Think through the lenses of customer experience and systems-improvement to identify, suggest, and help implement improvements in the way we deliver excellent support for our client's customers
• Follow communication procedures, guidelines and policies

Requirements

• You enjoy developing a connection with customers, delighting them with your positive attitude, and outstanding customer service skills
• Exceptional communication skills with customers and team members; friendly and pleasant demeanor over email and phone
• You thrive in a fast paced (small company) environment, are comfortable with high volume support, and are able to type fast
• You move quickly, but bring care and thoughtfulness to everything you do
• Hurdles are inevitable, but you take it upon yourself to take ownership, assess options, and get it done
• You are comfortable working with a variety of systems and basic business tools like Google docs, excel, Zendesk, Magento, etc.
• College degree preferred or 1-3+ years of relevant work experience
• Understanding of basic order fulfillment processes for physical goods and/or customer service experience at an eCommerce or subscription commerce business is a PLUS

Benefits

• Benefits will be offered after 60 days of employment
• Ability to work from home, after initial review period (30-60 days)
• Starting pay is $12/hr + bonus potential

For a complete job description and to apply, click here.

Customer Service Representative

Streamline Insurance Services Inc. Cedar Park, TX 78613

Compensation: $30,000 to $35,000 Annually

Benefits Offered: Medical, Dental, Vision

Employment Type: Full-Time

We are seeking a Customer Service Representative to join our team! Excellent medical and dental insurance coverage are provided. You will be responsible for assisting insurance customers will their policy.

Responsibilities:

• Handle customer inquiries and concerns
• Assist customer when adding/deleting units and drivers
• Submit accident reports
• Handle insurance renewals
• Document and update customer accounts based on interactions
• Develop and maintain a knowledge base of the evolving insurance coverages and policies

Qualifications:

• Previous experience in customer service or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

For a complete job description and to apply, click here.

Registered Dietitian

American Health Assessments, LLC Austin, TX 78701

Employment Type: Part-Time

Registered Dietitian's to work part time seeing patients for Medical Nutrition Therapy in Austin and the surrounding area. Earn extra income, paid within 5 days after completion of patient education and receipt of documentation. Will train on required paperwork. Paid by the hour (face time w/pt.) and with mileage payment.
Need English, and Spanish RD's
Best Candidate will be one that can work with the elderly with Diabetes or CKD. Also, the candidate should have good teaching and documentation skills.
Please apply for a phone interview and questions. Must have current State and CDR license.

For a complete job description and to apply, click here.

Director of Social Marketing

BioTRUST Nutrition Austin, TX 78701

Benefits Offered: Dental, 401K, Medical, Life, Vision

Employment Type: Full-Time

Why YOU Should Work With US

• Competitive salary.
• Work from home (no commute).
• Access to health, dental and vision insurance.
• Matching 401k plan.
• Every day is casual Friday.
• All team members receive free BioTRUST nutrition products.
• Our Charitable Mission: For every order placed at BioTRUST.com we provide a meal for a hungry child in need. To date we have provided over 2.2 million meals to hungry kids and we have also donated over $1.35 million through our partnership with The Make a Wish Foundation® for children with serious health issues.

Daily Responsibilities Include:

• Participates in formulating and administering company policies and developing long-range goals and objectives.
• Responsible for developing, implementing initiatives and goals to generate over two million dollars a month in revenue from social channels.
• Collaborates with CEO/CMO to identify, design, develop and implement social-driven strategies to achieve revenue goals and the company’s mission.
• Directly responsible to recruit, attract and gain brand influencers.
• Oversee the project planning, direct efforts and take ownership to develop the technologies and business processes to implement winning Facebook, Instagram, and Pinterest, sponsored advertisements to scale.
• Oversee the deployment of social strategies to ensure a successful launch of designed strategies and troubleshoot implementation issues and any quality concerns.
• Oversee the efforts to evaluate the effectiveness of the strategies deployed and adjust as needed and if appropriate.
• Collaborate with Marketing and Product Development teams to create social ‘buzz’ and sales regarding new product launches.
• Directly responsible for identifying and achieving cost savings within the department.
• Implement and manage social marketing budget.
• Provides analytics/insights-driven development of BioTRUST’s social presence to best meet customer and company needs.
• Oversee social channels that increase the company's revenues and customer base and expand existing channels.
• Identify potential strategic partners, alliances and relationships to expand social channels.
• Develop and maintain high-profile external relationships within customer constituents, professional organizations, etc.
• Confers with CEO, CMO and President to review achievements and discuss required changes in goals or objectives resulting from current status and conditions.
• Understand the company goals. Develop and innovate strategic direction on methods to improve the overall user experience and visual presentations videos of social customer touch points.
• Inspire, develop and evaluate team members through project development, performance management and career development.
• Periodic travel is required.

Skills and Experience Needed to Get the Job Done:

• Completion of a degree program with a specialization in Marketing. Strategic marketing, consumer behavior strategies, marketing management and advanced market research coursework is desirable in this position.
• Must possess approximately 5 years of well-rounded marketing or business development experience in positions of increasing responsibility, with a focus on marketing expansion, as well as three to five years of experience in a leadership role.
• Proven ability to be an Innovative social media strategist with business development and operational skills who has formulated creative and effective approaches in the development of new social media campaigns and content to meet current and anticipated future company needs.
• Must have proven success increasing revenue and generating over a million dollars monthly through social channels.
• Vast amount of video experience and ability to set up winning social media sponsored advertisements to scale.
• Must have significant experience with recruiting Brand influencers and retaining successful influencers.
• Experience and demonstrated ability to hire, lead and inspire a team is required to be successful in this position.
• Thorough knowledge of social marketing principles, product launches and management.
• Must provide outstanding communication and interpersonal skills on an ongoing basis and have references from prior companies supporting this style of communication.
• Possess the ability to be extremely flexible, adaptable and meet expectations while adhering to tight deadlines.

If you meet the aforementioned qualifications, and are interested in applying for this position, please apply on this site.

Thank you and we look forward to learning more about you.

For a complete job description and to apply, click here.

Sr. Client Specialist

Newgistics Inc. Austin, TX

A Sr. Client Specialist is to drive success within a portfolio of Newgistics strategic accounts.

Responsible for driving customer service and growth, the Sr. Client Specialist ensures Newgistics is aligned with the customer’s needs and expectations. This position represents and supports the entire range of company services available from Newgistics. In this position, you will be expected to increase customer satisfaction and retention.

A candidate must be able to interact with multiple customers, Account Managers and internal stakeholders throughout the day while tracking progress and delivering top-notch customer service in a timely manner.

Qualities and skills needed to succeed in this role include relationship building, experience with excel, time management, self-starter on projects and the ability to quickly learn.

Reporting Relationship

The Sr. Client Specialist will report directly to the director of the department, and work closely with cross-functional departments such as, Operations, Transportation, and Technology and Account Management.

• Execute, manage and improve client reporting
• Promote team success by functioning as escalation point within the Client Specialist department regarding client issues
• Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors, and recommend viable solutions
• Influence the growth of medium and enterprise accounts by implementing Top Tier best practices
• Develop process flows to communicate current methodology for standard situations and issue escalation
• Evaluate claims processed by Client Specialist team members to provide final eligibility before sending to Accounting for client payment
• Manage the counter claims process to retrieve lost revenue through our vendors
• Gain deep understanding of business drivers and their effect on financial results required to identify discrepancies directly resulting in minimizing profit loss
• Increase Top Tier customer relationships by attending QBR’s and/or client visits with Account Management when appropriate
• Produce yearly correspondence directly with external auditors to provide requested financial data
• Provide guidance to finance management and internal customers as billing needs arise
• Drive projects and process improvements to support business goals and metrics
• Ability to mine for, manipulate and manage large volumes of data
• Track all activity in Zendesk ticketing systems for parcel reporting on activities to leadership
• Maintain in-depth understanding of company technology and operational & transportation services
• The “face” of the Client Specialist escalation path across the organization
• Serve as a leader in special projects and other duties as needed
• Resolves escalated Top Tier service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

• Bachelor’s degree in Business or related field preferred
• 3+ years of customer-facing experience
• Good analytical and problem solving skills
• Customer success experience
• Commitment to long-term customer success
• Excellent verbal and written communication capabilities required
• Ability to juggle multiple projects with minimal supervision
• Must be able to build strong rapport and establish trust and credibility through a consultative approach
• Solid skills in functional area of expertise

For a complete job description and to apply, click here.

Concierge Specialist

Kestra Financial, Inc. Austin, TX

The Concierge Specialist reports to the Supervisor of Concierge Support. The Concierge Team is the voice of Kestra Financial and the primary contact for all operational needs of our clients, leading independent financial advisors and their support staff. Members of the Concierge Team.

• Empower advisor success through reinvention, advocacy, and integrity.
• Become experts on our operational systems including AdvisorComplete and Streetscape.
• Form trusted relationships with our firms.
• Act as liaisons between our firms and other members of the service team.
• Work closely with our partners at our custodian, NFS.
• Strive to provide complete resolutions and effortless experiences for our clients.
• Facilitate training needs, application improvements, and process improvements.
• Candidate must be able to work in a rotating, structured schedule format (shifts listed below).
• • Monday Thursday: 7:00 am 4:00 pm, 8:00 am 5:00 pm, 9:00 am - 6:00 pm
  • Friday: 7:00 am 4:00 pm, 8:00 am 5:00 pm
• Work in a small team environment to assist Kestra advisors and staff in navigating our systems, products and services.
• Assist advisors and their staff with questions regarding operational policies and procedures via phone and email queues.
• Take approximately 25 to 40 inbound calls per day.
• Respond to approximately 10 inbound emails per day.
• Maintain log of communication with field, custodians, and vendors.
• Respond to inquiries regarding the following:
  • Account Servicing.
  • Kestra Financial Website .
  • Cost Basis/Account Transactions.
  • Transfer of Assets Status.
  • Retirement Plans.
• Demonstrate energy, empathy, and problem-solving skills.
• Requires demonstration of professionalism, accountability, customer/client focus, and teamwork.
• Proactively consult with Investment Advisors and their staff through knowledge sharing, efficiency training and education in order to help them manage and grow their business.
• Collaborate with other support and processing departments to resolve complex inquiries.

Requirements

• Demonstrated passion for service and financial markets; strong client-focus and the desire to build relationships during each interaction.
• Able to use active listening skills and focus on non-verbal cues to better understand the clients needs and motivations; able to empathize with others' needs and respond sensitively; able to use good judgment when responding, and take action in order to successfully meet the clients objectives.
• Able to quickly learn new technology and utilize a variety of systems in order to proactively identify solutions to our firms needs.
• Strong analytical skills and attention to detail in order to adhere to policies, procedures and guidelines.
• Proven work ethic with a high level of integrity to build trust with our clients and colleagues.
• Strong communication and interpersonal skills, especially the ability to listen and explain complicated subject.

• Two or more years in brokerage/financial services, banking, operations and client support.
• High school diploma/GED required.
• College degree preferred.

• Series 7 license required; may be obtained within 90 days of hire.
• Retirement planning certifications a plus.

Benefits
A brand new state of the art building in southwest Austin with a Basketball court, Volleyball Court, Baseball Field, Walking Trails, unlimited Coffee, Tea, and sparkling water. Rotating Food Trucks, employee events, happy hours and more!
Full health, vision, dental, 401(k) plans along with a host of voluntary plans such as Car Insurance, Legal services and more.

For a complete job description and to apply, click here.

Administrative Assistant (Part-Time) -TAJF

State Bar of Texas Austin, TX

This position manages Interest on Lawyers’ Trust Accounts (IOLTA) financial data and manages the Annual IOLTA Compliance functions for attorneys and law firms throughout Texas.

• Analyzes and compiles detailed financial data from bank reports and imports into Interest on Lawyers’ Trust Accounts (IOLTA) database:
  • examines bank reports for accuracy of computation, interest rate, and interest payment,
  • contacts banks to resolve discrepancies on bank reports, and
  • receives incoming calls/emails, provides technical expertise, and suggests corrective action to banks for IOLTA inquiries.
• Manages Annual IOLTA Compliance functions for attorneys and law firms. Receives incoming calls/emails, provides technical expertise, and suggests corrective action to law firms and attorneys for IOLTA inquiries.
• Responsible for the IOLTA information records, including review of interest rates, accounts, banks, law firms, and attorneys.
• Creates statistical and other informational reports for management, board members, grantors, and other stakeholders, while maintaining confidentiality.
• Assists with promotion and support of the Prime Partner bank program, including creation of thank-you letters to attorneys and contacts with bankers.
• Performs other responsibilities as required.

• Two years’ experience in a professional environment that requires performing accurate numerical detailed work.
• Graduation from high school with diploma required.
• Strong proficiency in Microsoft Office products is required, particularly Excel.
• Must be highly detail-oriented, well-organized, and able to complete multiple tasks in a timely and independent manner.
• Excellent communication skills, both orally and written.
• Working knowledge of banking procedures is preferred.

For a complete job description and to apply, click here.

Office Coordinator

Innovation360 Austin, TX

Our growing business is looking for an Office Coordinator who can help us maintain a productive work environment, while ensuring that our staff and clients get the support they need. The ideal candidate for this position is an organized, detail-oriented individual who is able to manage multiple projects at once and has strong customer service qualities. We are looking for someone who models a consistently positive and mature disposition, demonstrates professional behavior, adheres to ethical principles, and maintains professional discernment in all interactions with clients and their family members. This position requires excellent communication skills with the ability to recognize and respond to verbal and nonverbal communications, as well as someone who receives, organizes, and conveys information in a timely manner. If you are a compassionate professional with a strong work ethic and a background in office administration, we want to hear from you.
Requirements

• Post-secondary education in business, computers, or office management is an asset
• Excellent communication skills, both verbal and written

• Working knowledge of email, scheduling, spreadsheets and presentation software
• Must be self-directed and able to complete projects with limited supervision
• Ability to manage multiple staff and work on multiple projects simultaneously.
• Requires strong communication skills, both verbal and written, organizational skills, both analytical and problem solving, and the ability to work with confidential documents.
• Ability to manage multiple tasks and achieve deadlines under pressure in an open office environment

• Detail oriented with ability to manage projects from inception to execution

For a complete job description and to apply, click here.

Marketing Strategist, Communications and Brand

Upland Software Austin, TX

Primary Responsibilities:
This position requires a balance between creative decision-making, disciplined program management, and the ability to deliver juggle multiple communications tasks on a tight deadline. On day one, this person will have to lead ongoing projects to implement branding changes company-wide and update core company content. Management of multiple agencies, contractors, and internal business partners is critical to success in this role. Day-to-day, this individual needs to bring a high degree of ownership of assigned requests, meet committed deadlines, and bring a creative flair to Upland’s voice and visual ID. Responsibilities for this role include:

• Support both executive-level and product-level external communications including: managing a PR calendar, copy-editing press releases and internal communications, develop corporate-level slideware.
• Be the Upland brand steward: update and maintain the company brand book; update brand standards for presentations, events, digital, social and email; supervise relationships with agency and creative contractors; support newly acquired company transitions with Upland branding guidelines, content audits and a content refresh plan.
• Take the lead on key corporate marketing productions that include company videos and customer webcasts.
• Own and update the marketing and sales enablement knowledge portal on SharePoint and find new ways for the marketing organization to leverage existing technologies to improve communications.
• Audit, centralize and update core sales and marketing content.

Requirements:

• Bachelor's degree with strong business writing skills and digital affinity.
• 10+ years of communications marketing with agency or in a corporate setting. Hands-on experience with PR applications (PR Newswire, Meltwater), Salesforce, WordPress, Marketo, GoToWebinar and social management platforms. Familiarity with Adobe Creative Suite a plus.
• Strong familiarity with common B2B social platforms (LinkedIn, Facebook, Twitter) and how to efficiently leverage these channels to deliver compelling company communications.
• Understands the principles of corporate branding and setting brand standards.
• Experience working with and coordinating agencies and creative contractors.
• Organized self-starter who demonstrates creativity and enthusiasm in promoting the corporate brand.
• Strong interpersonal, creative, and project management skills.
• Keen understanding of Enterprise software a plus.

For a complete job description and to apply, click here.

Social Media Triage Specialist

People Science Austin, TX 78701

Benefits Offered: Medical

Employment Type: Contractor

This is a 3-month contract with our client, a major social media company.
Duties:
*Investigate product quality of beta applications
*Understand and communicate product launch risk and severity of issues to partners
*Meticulously document findings
*Communicate effectively with cross functional partners in Operations and Product
*Develop test cases and scenarios in order to pinpoint the root cause of product bugs
Skills:
*Proficient with Android and/or iOS platforms
*Familiarity with Facebook products
*Excellent written and verbal communication skills
*Exceptional problem solving skills
*Flexible and willing to respond quickly to urgent or changing processes
*Natural curiosity and proven ability to learn new skills quickly
*Passion for ensuring high quality product experiences for millions of users
Candidates should be able to work either shift - 7am or 9am

For a complete job description and to apply, click here.

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