Nearly Everyone Who Ever Used The CVS Website Can Share In $20.5M Settlement

CVS is accused of letting third-party companies collect information from its website, potentially compromising sensitive health information.

By Beth Dalbey, Patch Staff

Sep 22, 2026 3:44 PM EDT | Updated Sep 22, 2026 3:45 PM EDT

Plaintiffs in a class action lawsuit settled for $20.5 million accused CVS and advertising partner Criteo of collecting information about customers that was then passed along to other companies. (Patch file photo)

Past and current CVS drugstore customers stand a good chance of qualifying for a payment in a $20.5 million class action lawsuit if they've ever visited the pharmacy chain's website.

CVS is accused of letting outside companies collect information about people using its websites and app, potentially including health information. The lawsuit says technology built into those platforms passed along browsing activity, personal identifiers and other private data to Criteo and other third parties.

One plaintiff, Justin Brewer of California, said he began seeing ads for medications related to his medical condition and sexual health products after searching for those items on CVS's website. Other plaintiffs alleged that the app exposed their names, email and home addresses, medications and products they viewed to an outside analytics company.

CVS and advertising company Criteo deny violating the law and agreed to settle to avoid the expense and uncertainty of continued litigation. The court has not ruled on whether the allegations are true.

The settlement agreement provides for payments of either $5 or $10 to "all living individuals who accessed the CVS Digital Properties in the United States prior to July 27, 2026."

That's a huge number of people, including anyone who visited the CVS website (CVS.com), the CVS Health website (CVSHealth.com) or the CVS app for a variety of reasons ranging from scheduling a vaccine appointment to placing online orders or printing photos.

To qualify for the $10 payment, consumers must be able to prove they used the website or app. When filing claims, they'll be prompted to upload proof, "like browser search history, screenshots showing dates, and/or email receipts of online purchases demonstrating your access of a CVS Digital Property prior to July 27, 2026."

Those who are unable to provide proof they visited the site or used the app can still file a claim for $5. Access the claim form here. Claims must be filed by Nov. 16, 2026, and payments can be transmitted via PayPal, Venmo or Zelle.

A final approval hearing in the case is scheduled for Dec. 1.