Brandon Knight, Neighbor

Author/Chief Executive Leader @ FREIDDD

Global Head of ZCX Evangelism at ZOOM. Primarily responsible for all strategy, messaging and delivery for the Zoom Customer Experience platform of products and services.

Formerly functioned as the Channel GTM & Partner Enablement CX practice leader for Zoom.

Former leader of the CX Practices at both Telarus and Intelisys. With over 35 years combined experience of running contact centers, consulting for contact centers and leading contact center practices, Brandon is a well sought out keynote speaker, panelist, webinar host and trainer in the customer experience industry.

He served as Founder and President of the consulting firm Exceptional Contact Centers. And held multiple leadership roles with Corvisa, Serenova, Humana, Travelers & Sprint.