Bellevue Named 'Citizen-Engaged Community'

BELLEVUE, WA - From The City of Bellevue: The City of Bellevue recently received designation as a 2017-2019 Citizen-Engaged Community by the Public Technology Institute (PTI.) Bellevue was recognized for how it consistently provides responsive and accessible customer service through its “Service First” model including the deployment of its user-friendly MyBellevue customer assistance portal and app.

The City of Bellevue recently received designation as a 2017-2019 Citizen-Engaged Community by the Public Technology Institute (PTI.) Bellevue was recognized for how it consistently provides responsive and accessible customer service through its “Service First” model including the deployment of its user-friendly MyBellevue customer assistance portal and app.

Also contributing to the Citizen-Engaged Community designation is Bellevue’s varied use of social media to communicate with residents including making city job postings available on LinkedIn, production of original programming like BellevueNOW and Lake to Lake on Bellevue Television, and availability of city data such as permits issued and fire response by neighborhood on the Open Data portal.

“Technology is making it possible for Bellevue to build better connections within the community,” said Sabra Schneider, chief information officer. “From our customer relationship management systems to the mobile friendly website and free public Wi-Fi, Bellevue is continuing to advance how residents can engage with our city while enhancing the quality of services we deliver through a multitude of channels.”

PTI’s Citizen-Engaged Communities program is designed to recognize the use of leading practices in resident engagement and customer service.

Bellevue is among the five communities recognized as Citizen-Engaged Communities. They are: Charlotte, N.C.; Fresno, Calif.; Norfolk, Va.; and San Francisco.

The Public Technology Institute has more information.

Image via Shutterstock