Health & Fitness
Heritage Bank: Happy Employees Leads to Great Service
Heritage Bank wins the 2011 Large Company Category of the PSBJ's Washington's Best Workplaces. This is why a good work place is so important to your business.
Every year, the Puget Sound Business Journal selects companies to be awarded as Washington’s best workplaces. This designation goes to companies that provide their employees with a wonderful working experience.
This is hugely important, because happy employees make happy customers. Happy customers make repeat-paying and referral-giving customers. It also keeps HR costs down, due to low turnover ratios.
Doug Christy, owner of Pro/Vision Coaching (the local business coaching firm that I work for), has this to say about happy employees:
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“The power of a happy employee base is significantly underrated in business today. Happy employees stay longer, decreasing the cost of the hiring and training process; they are more customer friendly, which will inevitably increase revenue; and they are committed, which means they will be more likely to go the extra mile for their employer. Unfortunately, many businesses don’t take those into consideration and become stuck in turnover issues and employee complaints – both are huge wastes of time and resources."
Heritage Bank Washington, and Heather Rane, the local branch manager at 520 112th Ave NE, deserve serious credit for their efforts in creating such a positive work atmosphere. They were selected as the 2011 Gold Medal winners of the PSBJ award for the “Large Company” category. The full story of their win can be found on the PSBJ.