New Clinics to Open in Puyallup and Tacoma for Older Adults

Humana Medicare Advantage beneficiaries have additional access to two Iora Primary Care practices providing high-impact, relationship based primary care.

Iora Health and Humana’s (NYSE: HUM) value-based relationship is already delivering on the promise to provide a high quality of care and service to older adults in Arizona, Colorado and Washington. This is the fifth consecutive year Iora Health and Humana have expanded their relationship in Washington.

The new practices mean that Humana Medicare Advantage members in Washington have access to Iora’s six primary care practices. The new and existing practices, operated by Iora Health, will accept all Humana Medicare Advantage HMO, PPO, and Dual Eligible Special Needs Plans (available for people who are eligible for both Medicare and Medicaid) offered in Washington, as well as Original Medicare.

The new practices are located at:

• 3705 S. Meridian Ave., Ste. B, Puyallup, WA 98373
• 5006 Center Street, Ste. R, Tacoma, WA 98409

For a list of all Iora Primary Care locations visit: ioraprimarycare.com

The new practices provide patients with Humana Medicare Advantage in Washington access to Iora’s model of care that changes the way primary care is delivered. By investing more in preventive care, building robust care teams, focusing on health outcomes, increasing customer service and incorporating proprietary technology built to support this unique care, Iora is leading the charge to transform the industry. Iora Primary Care patients experience:

• Care built on respect and relationships with longer appointments and a team that listens.
• Above average customer service and high levels of satisfaction (in one study, Iora patients reported a Net Promoter Score of 86, compared to industry averages of 3). Net Promoter Score measures a person’s willingness to recommend a company (or organization) to others, based on the person’s overall satisfaction with the company or organization.
• The benefits of an integrated care team including doctors, nurse practitioners, health coaches and behavioral health specialists, among others, who guide patients’ care through the complex health system.
• Convenience, including 24/7 access to health care professionals by phone for urgent needs, same/next day appointments for acute appointments and onsite labs.
• Iora’s proprietary collaborative care platform, Chirp, is designed so patients can schedule appointments, access their records and communicate directly with their care team electronically.
• Ease of collaboration with Humana’s deep array of in-network specialists so patients have a coordinated care plan that addresses their needs.

“In the four years that Iora Primary Care has been caring for patients in Washington, we have seen that by investing in relationships with people, you can help them live happier and healthier. Our patients get a team that respects and listens to them, and the investment in relationships has paid off; patients have seen a 50% decrease in hospitalizations and a 20% decrease in ER visits,” said Carroll Haymon, MD, Washington Medical Director at Iora Primary Care. “We are thrilled to be able to care for more older adults in Washington as a result of our long-lasting partnership with Humana.”

Humana is adding these new Iora Primary Care practice locations to improve access to care and quality of care to help members achieve better health.

“More and more we are finding that our Medicare Advantage members who see an Iora Primary Care doctor and care team tend to highly value the level of care they receive. That’s why we are excited to expand our relationship with Iora Health in Washington,” said Catherine Field, Intermountain Region President for Humana. “As they age, people with Medicare often have varying needs, so combining Humana’s strong Medicare capabilities and Iora’s passionate focus on patient care allows us to offer primary care focused on meeting those needs in the communities where they live.”

Humana has an extensive and growing value-based care presence. As of June 30, 2018, Humana has approximately two million individual Medicare Advantage members and approximately 130,000 Group members who are cared for by more than 52,000 primary care physicians in more than 1,000 value-based relationships across 43 states and Puerto Rico. Humana’s total Medicare Advantage membership is more than 3.5 million members, which includes members affiliated with providers in value-based and standard Medicare Advantage settings. For more information, visit humana.com/provider/support/vbc.

About Iora Health

Iora Health is building a different kind of health system to deliver high impact, relationship based care. With a mission to restore humanity to health care and a goal to transform health care, Iora Health's care model provides extraordinary service to patients to improve outcomes while lowering overall health care costs. Our patients enjoy the benefits of better access to care, office and non-office based encounters (e.g. phone, text messages, and email), an accessible and transparent medical record, and robust educational offerings. Our practices across the U.S. enjoy the benefits of smaller panel sizes, closer relationships with patients, and the opportunity to lead systemic change in health care delivery while working with a true team.

For more information, please visit www.iorahealth.com. More information regarding Iora Primary Care is at the practice web site at www.ioraprimarycare.com.

Iora, Iora Health and Iora Health and the Flying Bird design are trademarks or registered trademarks of Iora Health, Inc.

About Humana

Humana Inc. (NYSE: HUM) is committed to helping our millions of medical and specialty members achieve their best health. Our successful history in care delivery and health plan administration is helping us create a new kind of integrated care with the power to improve health and well-being and lower costs. Our efforts are leading to a better quality of life for people with Medicare, families, individuals, military service personnel, and communities at large.

To accomplish that, we support physicians and other health care professionals as they work to deliver the right care in the right place for their patients, our members. Our range of clinical capabilities, resources and tools – such as in-home care, behavioral health, pharmacy services, data analytics and wellness solutions – combine to produce a simplified experience that makes health care easier to navigate and more effective.

More information regarding Humana is available to investors via the Investor Relations page of the company’s web site at www.humana.com, including copies of:

• Annual reports to stockholders

• Securities and Exchange Commission filings

• Most recent investor conference presentations

• Quarterly earnings news releases and conference calls

• Calendar of events

• Corporate Governance information

Additional Information:

Humana is a Medicare Advantage HMO and PPO organization with a Medicare contract. Humana is a Coordinated Care Plan with a Medicare contract and a contract with the Washington Apple Health program. Enrollment in any Humana plan depends on contract renewal.