BBB Tip: Hiring a Roofing Contractor

It’s about that time - when homeowners start shopping around for a roofing contractor to hire. Having to replace or repair your roof can be an overwhelming prospect. It’s one of the biggest projects you may have to consider for your home and can be expensive and time consuming.

The BBB Serving Wisconsin (BBB) recommends that as part of your research, ask for recommendations (ask friends, family members, and neighbors who have recently hired a roofing company about their experience and for suggestions), obtain several bids (this is major work, don’t make a quick decision), and get references from the company.

The BBB has tips to keep in mind when hiring a roofing contractor:

• Make sure you understand the full scope of the project. What exactly is the roofer going to do? Will they be doing spot repairs or replacing the whole roof? Will they be removing the old roof or covering it with the new roof? Make sure you understand the pros and cons of the solutions and that everything is detailed in your contract.
• Ask about clean-up and waste removal. Confirm that your contractor will be responsible for taking away all old materials and cleaning up your site after their work is complete.
• Consider your gutters and landscaping. A roof job will require the use of ladders that can cause damage when leaned against your gutters or stuck in your landscaping. How will your roofer protect against damage or fix things after the job is done?
• Plan for bad weather. What happens if there is bad weather while your roof project is underway? Ask your roofer about what they will do to protect your home in the case of rain or snow.
• Check your insurance coverage. If your project is for fixing damage, check your homeowner’s insurance to see if your project is covered and how you should proceed if it is. (You also want to check your contractor’s insurance coverage for things like worker’s compensation, property damage, and personal liability.)
• Different contractors for different roofing systems. Roofing contractors may be certified to install specific types of roofs. You can check with the manufacturer to see if your contractor is certified for their system.

Also note: Common roofing scams often occur after a storm when a roofer “just happens” to be on your street and notices damage to your roof. Another approach is to knock on your door and tell you they have extra shingles or roofing from another job and can offer you a good deal.

Learn more about home improvement scams here and about Storm Chasers here.