BBB Tip: Hiring a Snow Removal Service

If you are already tired of shoveling your driveway and are considering hiring a snow-removal service, the BBB Serving Wisconsin cautions consumers to make wise choices when selecting which company to hire.

Each year, the BBB hears from unhappy consumers who paid unreliable snowplowing businesses in advance only to find the work was not performed as advertised - if it was performed at all.

BBB offers these tips for choosing a snow removal service:

Choose a Reputable Company - Check the company's BBB Business Review and Customer Reviews at BBB.org. Let BBB do the research for you and choose a BBB Accredited Business using our Accredited Business Directory.

Get Detailed Written Estimates - Don't just pick the first company that leaves an advertisement at your door. Compare the services offered by several companies as well as the prices - the lowest price is not always the best deal. Ask what backup plan the company has if a truck breaks down during a heavy snowfall.

Get a Detailed Written Contract - Be sure your contract includes the company's address and, preferably, two telephone numbers to reach them. The contract should define the length of the service. It should be more specific than just "winter." Beginning and ending dates should be clearly stated. Some contracts may be for a certain number of snow removals or "pushes." The contract should also specify when removal will occur (e.g. accumulations of 2 inches or more). Find out what happens if we get a late season snowfall after your contract has ended - will you be charged for additional plows?

Get Customer References - Call them to discuss their past experience with the company.

Insurance - Is the company fully insured in case of damage to property? Be sure to get it in writing on your contract and request a statement from their insurer confirming current liability and workers compensation coverage.

Spring Clean Up - Don't assume the company will return in the spring to repair any damage to your lawn or other property - get it in writing.

Payment Terms - Ask the contractor about payment options. Some may charge for the entire season in advance, but check to see if you can pay monthly, by the "push" or other terms. If possible, avoid upfront payments as it is generally wiser to pay as you go for ongoing services.

Remember to put stakes or other markers around the boundaries of your driveway to minimize damage to your yard or landscape decorations.