Area Business Celebrates 10 Years as Part of the Community

A Washington County business is celebrating a milestone anniversary encompassing a decade of success and giving back to its community.

OTech Group, LLC, N173 W21260 Northwest Passage Way, Jackson, celebrates its 10th anniversary in 2015. The company creates and maintains self-service check-in software and kiosks for healthcare reception areas; the first patient check-in happened on Jan. 21, 2005.

Though the company maintains kiosks in 35 states nationwide, it remains focused on the importance of having a local presence.

“One of the interesting things of the greater Washington County area or West Bend community is that people do have a sense of community — and we’re part of that community,” Founder and CEO Bruce Steinhardt said. “We want to give back and support what goes on.”

Staff at OTech are involved in the community in a variety of ways. Over the past years, they have given time, talent and financial support to the local Rotary Club, Boys and Girls Club, West Bend School Foundation, Museum of Wisconsin Art and currently Katie Evans, VP of Operations at OTech, is the president of the Volunteer Center of Washington County.

Steinhardt has a background in the healthcare industry, with a healthcare executive MBA and experience as a medical practice administrator. The idea for OTech’s check-in systems came to him while checking in at the airport.

“At the time, I was at a pediatric practice as an administrator, and checked myself into the airport and said, ‘There has to be a way to do something similar to this at the physician’s office,’” Steinhardt said. He collaborated with co-founder and CIO Joe Menter, who holds many software patents and is a tech-savvy programmer, in order to bring the idea to life.

“We’ve seen self-service become more and more commonplace over the last 10 years,” Steinhardt said. “This kind of self-service is really a wave of the future. We’re not going backwards, this technology isn’t going away. Consider the example of ATMs, which are already 40 years old — how often do you really even walk into a bank nowadays? Very, very rarely.”

OTech Group, LLC, stays on top of the industry by constantly evaluating its software and hardware, launching new products and making upgrades to offer the best service possible to the healthcare industry.

OTech Group, LLC, encourages healthcare clinics to consider automating their patient check-in experience. Its complete hardware and software solution features a real-time, 2-way integration with Practice Management Systems and is customized to customers’ workflow and preferences.