Distinguished Insurance Agency Award

Local American Family Insurance Agent Pete Gramoll earns Distinguished Insurance Agency distinction from J.D. Power and Associates

Madison, Wis. July 24, 2012 –

Pete Gramoll, an American Family Insurance agent in Shorewood, WI, has been recognized for providing outstanding customer experience under the J.D. Power and Associates Distinguished Insurance Agency Program.^SM  Gramoll joins other American Family agents who have demonstrated the highest level of commitment to outstanding customer service.

Gramoll has been an agent for American Family since September, 1975.  His office is located at
4484 N Oakland Ave, Shorewood.

“Consumers expect value from insurance agents, as they do from any other service providers,” said Dan Schultz, American Family president and chief operating officer. “This award helps consumers to identify the best of the best, with respect to customer service and customer satisfaction.”

The service excellence distinction was determined through an evaluation process conducted by J.D. Power and Associates.  The process consists of a customer satisfaction survey which measures customers’ overall experience with their current American Family agent.  Agents must meet or exceed the standards measured on a national benchmark established by J.D. Power and Associates’ annual auto and home insurance customer satisfaction studies.  Only agencies that perform in the top 20 percent of all insurance agencies nationwide based on customer satisfaction surveys are eligible to become a Distinguished Insurance Agency.

About American Family Insurance

Based in Madison,Wis., American Family Insurance offers auto, homeowners, life, health, commercial and farm/ranch insurance in 19 states.  American Family is the nation’s third-largest mutual property/casualty insurance company and 14th-largest property/casualty insurance group.