Pete Gramoll earns American Star Excellence Award

 

Local American Family Insurance Agent Pete Gramoll, earns
American Star Excellence in Customer Experience Certification

 

Madison, Wis. June 18, 2013 – Pete Gramoll, an American Family Insurance agent in Shorewood, WI, has been recognized for providing outstanding customer experience under the American Star Excellence in Customer Experience Certification.  Gramoll joins other American Family agents who have demonstrated the highest level of commitment to outstanding customer service.

 

Gramoll has been an agent for American Family since September, 1975.  His office is located at 4484 N Oakland Ave, Shorewood, WI.

 

“When choosing an insurance agent, consumers can rely on the American Star Excellence in Customer Experience Certification to help them identify agents with a proven dedication to meeting customer needs,” said Dan Schultz, American Family president and chief operating officer. “This is an outstanding accomplishment.”

 

 The service excellence distinction was determined through an evaluation process conducted under guidelines established through the American Star Excellence in Customer Experience certification. The process consists of a customer satisfaction survey which measures customers’ overall experience with their current American Family agent. Only agencies that perform in the top 20 percent of all insurance agencies nationwide, based on customer satisfaction surveys, are eligible to become American Star Excellence in Customer Experience certified.

 

About American Family Insurance

Based in Madison, Wis., American Family Insurance offers auto, homeowners, life, health, commercial and farm/ranch insurance in 19 states.  American Family is the nation’s third-largest mutual property/casualty insurance company and 14th-largest property/casualty insurance group.

 

Media Relations Contact:                                                    
Ken Muth                                                             
American Family Insurance                                 
Director, Media Relations                                    
(608) 242-4100 ext. 30680                                  

kmuth@amfam.com