A New Water Bill Payment System Is Available In City Of Wauwatosa

Press release from the City of Wauwatosa:

November 11, 2020

In an effort to enhance customer service, we are excited to share that our Citizen Self Service Portal for tasks related to water utility bills is available now.

Benefits to new water billing system

• Link water accounts
• Sign up for automatic payments
• You can sign up for automatic payments through your bank account.
  • You can also make a one-time or recurring credit card payment without a convenience fee.
  • Please note: If you had an existing payment schedule with us, you will need to setup a payment schedule in this new system.
• Request a change of address
• Sign up to have your bill emailed to you
• Manage your bills (Usage, Charges, and Payments)

How do I sign up for an account in the Citizen Self Service Portal?

Go to the Citizen Self Service Portal. Look for the "log in" icon in the upper right. Register for a new account.

Once you're logged in, you will need to link a water account. To link a water account, you will need your old account number (which can be found on a past water bill) and house number. If you know your old account number, you can look up your new account number online. If you do not know your old account number, contact the Water Business Office: water@wauwatosa.net or (414) 479-8963.

What if I still want a printed water bill in the mail?

You do not have to sign up for an account on this new portal. All customers will continue to receive printed water bills in the mail. However, you can sign up for an account and change the delivery method to email if you prefer emailed water bills.

Ways to pay a water bill

• Returning the enclosed envelope with your check, including your account and customer numbers
• Using bill pay through your bank
• Pay online
  • Direct debit, recurring credit card, or one-time payment options available
  • There are no longer separate convenience fees
• At the Treasurer’s Counter at City Hall (7725 W North Avenue) between 8 am - 4:30 pm
• At the secure payment depository at City Hall across from the blue mail box, by the employee entrance

When is my bill due?

Bills are sent out quarterly on or before the 1st of the month. Typically, water bills are due on the 20th of the month. For customers receiving a bill in November 2020, there is a slight delay in the mailing of water bills. Customers will still have 20 days from when they receive a bill to pay the water bill.

Printed water bills

Your water bill will also have an easier to read format. Preview a new water bill.

This press release was produced by the City of Wauwatosa. The views expressed here are the author’s own.