Travelers Weary Of Southwest Airlines Woes; Dozens Of Flights Cancelled

By Betty Yu, CBS San Francisco:

SAN FRANCISCO (CBS SF) — It was a rough weekend for hundreds of passengers flying Southwest Airlines, which blamed the delays and cancellations on weather and air traffic control issues.

Traveler Tai Tran shared a photo showing a chaotic scene in Las Vegas over the weekend. He said there was a 6-hour, in-person wait to get help and very few alternative flights available. Tran had to drive to Los Angeles and find a flight back to the Bay Area.

KPIX chief meteorologist Paul Heggen’s flight was also canceled. He tweeted a photo of an error message on the Southwest app, and faced a two-hour wait time for customer service.

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