Computer Glitch Bogs Down Mtn. View, San Jose DMVs

BAY AREA, CA – California Department of Motor Vehicles officials said today that a computer outage that has affected its offices across the state is again affecting Bay Area offices.

As of 11 a.m., offices in Concord, Mountain View and San Jose are affected.

DMV officials had previously said that all Bay Area offices were providing full services as of 9 a.m. today.

But spokesman Jaime Garza said, "As our staff attempts to get computers back online, there are instances when the computers may have a hiccup and we need to make a quick adjustment."

The outage started Monday and affected at least six Bay Area offices. Statewide, offices hit totalled 122.

DMV officials said the outage is affecting driver's license, ID card and vehicle registration transactions at DMV field offices.

To avoid vehicle registration penalties because a transaction could not be processed, customers should fill out a statement of facts or write a letter explaining why the payment was late, according to DMV officials.

"The DMV apologizes for any inconvenience the field office outages have caused our customers," the agency said. "DMV staff has been working around the clock to get all the field office issues resolved. Many offices have been coming back up throughout the day.

"The repairs to the system have taken longer than we anticipated. While the IT repairs are nearly complete, work still needs to be done by field office staff to complete the process. We’re working as quickly as possible."

• Also see: Yikes! Backpack Catches Fire At SJ Airport Boarding Gate

--Bay City News contributed to this report/Patch file photo