Concierge Etiquette

One of the advantages of a good hotel is the assistance of a terrific concierge. Whether you need hard-to-get theatre tickets or dinner reservations, this member of the hotel staff can be invaluable. Here are some hints on working successfully with a concierge.

• Think of a hotel concierge as an extension of your family. Treat him or her just as you would a member of your own family. In other words, show your appreciation.

• Whether you are traveling for business or pleasure, remember that concierge services include giving dining recommendations and making dining reservations; making air, hotel, and auto rental reservations; purchasing event tickets; and helping with special-occasion gift assistance and household services.

• If possible, call or e-mail the hotel with your specific concierge requests before you arrive.

• Tip at the time of each service, rather than at the end of your stay. This way, you’re likely to get better service over the course of your stay.

• Always place the tip (in cash) in a sealed envelope with the concierge’s name on the outside. If possible, hand it to the concierge in person. If not, leave it at the concierge desk.

Lisa Mirza Grotts, of Healdsburg and San Francisco, is a recognized etiquette expert, on-air contributor, and the author of A Traveler’s Passport to Etiquette. To see her full bio, visit her