WHAT DISCOVERY'S MFP / COPIER SERVICE SHARES WITH SHOEMAKER OLDS-CADILLAC

WHAT DISCOVERY'S MFP / COPIER SERVICE SHARES WITH SHOEMAKER OLDS-CADILLAC

By Steve Giganti of Discovery Office Systems

Believe it or not, this slogan was first seen in December 1960 when Shoemaker Olds-Cadillac in Lock Haven, PA placed it in a classified ad. Not only has this nifty catchphrase stood the test of time, it has been widely used ever since. Here at Discovery Office Systems, a Kyocera Document Solutions Company, it is certainly our unofficial slogan when it comes to our customers. Whether you have purchased a copier or copier service agreement, a printer, scanner or business application, it’s the service after the sale that counts.

Over the last 50 years Discovery Office Systems has built a reputation of delivering a customer service experience that is above expectation. Our sales representatives are thoroughly trained and they understand that our service after the sale is one of the main factors differentiating us. They are dedicated to understanding your total document workflow so they can provide you with the correct advice, products and support for your company, no matter what size.

Let’s delve right into some of Discovery Office Systems offerings

We sell more than just copiers and copier service. We also have dedicated Kyocera software applications to improve your business content management and document workflow. In other words, after we have listened and helped you to determine what you need, we help you to become proficient using it.

It is Kyocera and Discovery Office Systems’ philosophy that your business and our services must work together. For example, we have professional and comprehensive phone, web and on-site service support to ensure that you get the copier service and support right for your business.

And, though we expect our products to perform well we know there is always room for improvement. For this reason Kyocera frequently conducts customer surveys to see how we are doing. These surveys help us to maintain our high standards and levels of customer satisfaction.

Kyocera builds efficiency and cost-effectiveness into each product to incorporate long-life technology - virtually all KYOCERA products manufactured after December 31, 2013 comply with ENERGY STAR® Tier 2.  Our Nordic Swan Award is another testament to this. Components for comparable laser copiers are exchanged significantly more often.

For example, changes Kyocera has made by separating the drum from the toner have created a lower cost to you because you only have to replace the toner container not the whole cartridge in your copier when it’s serviced.

Actually, there is such little maintenance needed for Kyocera copiers and other products that the total cost of ownership is ranked the lowest in its class!

Discovery Office Systems and Kyocera have many levels of copier service starting right out of the box.

It’s the service after the sale that counts.

• On-Site Service

Our Service Agreement includes everything except paper and staples. Since our technicians are receiving their service calls on their Smart Phones, they will call you within 15 minutes of when you placed your call and give you an estimated time of arrival. In some instances, they can help you correct the problem over the phone. Our average service response time is under 3 hours. It’s the service after the sale that counts.

• Long-Life Components

Kyocera consumables (drums, fuser rollers, developer) have the longest life cycle of any manufacturer which means a greener environment and a lower per page cost of operation. When a Fuser section can last 500,000 instead of 200,000 copies, you are reducing land fill waste, eliminating down time and lowering your per page cost of operation.

• Customer Training

After the sale, we provide the service and support that Discovery Office Systems is known for, including training on how to:

1. Use your new Kyocera copier effectively and efficiently.
2. Use the software applications for scanning to SharePoin.t
3. Identify other business applications that you may need in everyday business.

It’s the service after the sale that counts! Our reputation of delivering a customer service experience that is above expectation is very important to us. Please let us know if we are still delivering on our commitment to you.

Steve Giganti is an Account Manager for Kyocera Direct Operations with Discovery Office Systems in Marin County. He has over 25 years of experience in the Document Imaging and is supported by a Team of IT Professionals dedicated to your business success. Steve can be reached at sgiganti@discoveryofficesystems.com or at 707-775-8645.