What Is LF City Council Responsibility To Its Residents?

Shawn Gordon Political activist in Rancho Santa Margarita wrote, "As I write more political pieces, especially about the TCA,
I'm having a large number of concerned residents and whistle blowers
contact me from neighboring cities such as Mission Viejo, Lake Forest,
San Clemente and Dana Point and they all have something common; their
city councils and city staff ignore them. While researching this
article, I found out several things about my own city and confirmed it
is the same or similar in neighboring cities, they are:
1. No formal way to file a complaint
2. No formal way to get the city to consider a proposal
3. No requirement by the city council or staff to respond to your emails or phone calls
4. No obvious time commitment to respond to FOIA or PRA requests
In
any normal business or organization, there is a response policy and it
is clearly noted, like "24-48 hours". The response from some of the more
arrogant city council members, if you can get a response, is that if
you don't like them, then vote them out at the next election. All too
often when you vote someone in, it is kind of like marrying someone on a
blind date. You really don't know what you are going to get until they
are in place, and city staff is even harder, because you have to get a
majority on the city council so that you can deal with obstinate staff,
especially at the City Manager and City Clerk level. "

In Lake Forest the city staff and city council also ignore most of residents concerns in my opinion.