About Alere Home Monitoring
Alere is now Abbott.
The healthcare industry is trending in a direction where connected health solutions are receiving greater consideration and are steadily becoming components of standard medical practice.
Alere Home Monitoring is now ABBOTT and exists at the convergence of Technology, Healthcare, and the delivery of world class Patient Support. Our remote monitoring capabilities improve the volume and value of data and facilitate the transformation of that data into meaningful information, capable of delivering improved outcomes and medical decision support. Our goal is to offer patients and physicians options regarding the delivery of healthcare, in manners that improve efficiencies, efficacy, and quality of life. Our services focus on healthcare circumstances where “Knowing now matters” ™.
Alere Home Monitoring is hosting a Hiring Event!
When: 6/15/2018 Between the Hours of 12:00 PM – 6:00 PM
&
6/16/2018 Between the Hours of 9:00 AM – 3:00 PM
What We Are Hiring For:
Customer Service Representatives
Primary Responsibilities will vary per open role, some basic responsibilities are as follows:
Utilizes call scripting provided when conducting patient phone calls.
Documents all patient interactions in the “Memo” section of the patient file in EMR (SA).
Maintains and enters new patient data into appropriate computer database (SS).
Demonstrates basic knowledge of products used to obtain INR results which are distributed by Alere Home Monitoring so assistance can be provided to patients with minor “trouble shooting” problems before escalating to Patient Outreach.
Communicates to Supervisor or Manager any unusual patient issues that are not addressed on call scripts, as they arise.
Select positions will require weekend coverage.
Performs other customer service related duties as assigned.
Follows all regulatory policies, procedures, privacy, and security standards in accordance with government agencies including all HIPAA requirements.
Secondary Responsibilities
Understands and adheres to business processes and procedures.
Assists with implementation of work flow productivity improvements.
Maintains a culture of accountability in area of responsibility.
Assists with any special projects as directed by supervisor or manager.
Education & Experience
High School Diploma or equivalent required.
Associates degree or equivalent preferred.
Data processing or customer service experience preferred.
Abilities
Ability to use effective problem solving techniques.
Ability to make decisions within company guidelines.
Ability to be goal oriented and results focused.
Ability to organize activities and meet set deadlines.
Ability to communicate clearly and concisely, both in writing & verbally, with others in a professional manner.
Ability to understand the position and its relation to the overall company service process.
Ability to use efficient time management skills.
Ability to perform effectively in current position.
Ability to attend job related courses & seminars as required.
Ability to use office equipment that is relevant to job functions.
Skills
Detail Oriented
Strong Computer/Software Skills
Communication & Writing Skills
Organization/Time Management Skills
Human Relations Skills
Superior Customer Service Skills
High degree of professionalism
Equipment Usage
Telephone
Fax / Photocopier / Scanner
Computer/software
Calculator
Physical Abilities
Ability to sit for long periods working on computer and/or using phone.
Where: Alere Home Monitoring, Now Abbott will be hosting the Hiring Event at the Livermore, CA Campus.
Address: 6465 National Drive, Livermore, CA 94550
Look for the Abbott Banner hanging on the front of the building!
“Abbott, Formerly Alere Home Monitoring is an equal opportunity/affirmative action employer. If you need accommodation for any part of the employment process because of a disability, please send an e-mail toAshley.Polnoff@alere.com or call 1-877-262-4669 ext. 7692 to let us know the nature of your request.”