Presented by: John Lundin
Providing the right product or service to the Customer at the right time and place is difficult enough...but each customer has different wants and needs and requirements. It is critical in today's competitive world to communicate as effectively as possible and to add as much value to the produce or service as possible. Customer Relationship Managment has become a popular tool to better attract and retain customers. This workshop on CRM discusses:
- Why and where CRM is effective
- What is the success of CRM
- What kinds of businesses should use CRM
- How to implement a CRM system
- Examples of CRM systems
- How to do some of the CRM functionality on a budget
- Examples of opportunities and usage
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Brought to you by: i-GATE, SBDC & SBA
Please note: This is a FREE event and open to the public.
