In-N-Out Owner Says "No" To Mobile Order Apps, It's About The "Smiles, Freshness"

CBS Bay Area

April 10, 2026

Pepperdine University in Malibu held its President's Speaker Series this week, and in "A Conversation with Lynsi Snyder-Ellingson," the In-N-Out Burger owner and CEO said they will never use mobile ordering or delivery apps.

Towards the end of the hour-long conversation, University President Jim Gash presented the last audience question for the burger chain heiress.

"What does the era of automation mean for employees at In-N-Out? Would you ever transition to mobile order pickup?"

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