Caltrain Passengers Satisfied With Service, New Survey Finds

From Caltrain: About 80 percent of Caltrain passengers expressed satisfaction with the train system, according to the results of a new customer survey.

A total of 3,157 passengers responded to Caltrain’s annual Customer Satisfaction Survey, which is carried out as a manner of evaluating the services provided by the agency’s contract train operator, Transit America Services, Inc. (TASI). The passengers were on board when they filled out the survey, which was conducted by the survey contractor Corey, Canapary & Galanis.

Of the respondents, 80 percent said they were somewhat or very satisfied with the Caltrain experience, which represents a slight increase from last year. Asked to rate the service on a scale of 1 – 5, the passengers gave Caltrain an average rating of 4.05, which was an improvement from the 2016 average rating of 4.01.

The survey also found that 35 percent of respondents paid for their trip with a Caltrain Monthly pass, 24 percent with a One-way ticket or Day Pass, 20 percent with a Go Pass and 16 percent using Clipper, which is in line with the results of the Triennial Survey in October 2016. Respondents were asked to comment on the area in which they thought Caltrain had most improved upon this year. Approximately 19 percent of respondents said they saw improved reliability with Caltrain service, and 12 percent said that the schedule had improved.

Photo credit to Renee Schiavone