Community Corner
San Bruno CA Job - Lead Accounting and Customer Service Rep
Detailed requirements and how to apply. June 15 2018 deadline
Article Source: City of San Bruno CA
Lead Accounting and Customer Service Representative (Utility Billing)
Category - inance
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Region - San Francisco/Peninsula
Job Type - Full-Time
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Close Date - 6/15/2018 at 5pm or until 999 applicants
Salary - $75,036.00-$92,088.00 Annually
Additional Questionnaires - None
About San Bruno
San Bruno is “the City with a Heart”. Located in San Mateo County, San Bruno is twelve miles south of San Francisco and adjacent to the San Francisco International Airport. San Bruno is an ethnically and culturally rich and vibrant city of more than 40,000 residents. The community offers a small town atmosphere within a large metropolitan setting. A variety of housing opportunities, an excellent school system, access to a world-class transportation system, and proximity to cultural and sporting institutions are among the amenities that make San Bruno a desirable place to live and work.
The city employs approximately 230 full-time employees in ten operating departments including: City Manager’s Office, City Attorney, Human Resources, Finance, Community Development (Planning and Building), Public Works, Community Services, Cable Television, Fire and Police. The City also owns and operates its own municipal cable television system – San Bruno Cable.
Location
567 El Camino Real San Bruno, 94066
Description
The Position
Under the direction of the Financial Services Manager, the Lead Accounting and Customer Service Representative oversees the Department’s revenue collection operations including utility billing, cashiering, accounts receivable, and business taxes, as well as handles escalations for all customer service issues. This position provides technical and functional supervision over clerical accounting and customer service representative staff, and requires specialized experience and knowledge of established revenue and accounting system procedures. Job responsibilities may include after hours support for the technical staff and answering service as assigned. This is a Fair Labor Standards Act (FLSA) non-exempt position.
Ideal Candidate
In addition to technical knowledge, the ideal candidate is a self-starting, independent individual who demonstrates experience in customer service, accounting and cashiering. Because this position provides technical supervision over clerical accounting and customer service staff, the successful candidate will possess the ability to provide leadership, organize workloads and staff assignments, and train assigned staff.
Minimum Qualifications
· Graduation from high school or GED equivalent
· Two (2) years experience as a Accounting & Customer Service Representative III
· Associate of Arts (AA) degree with course work in accounting, business, computer technology or closely related field is highly desirable
Special Requirements
· Possession of, and ability to maintain, a valid California driver’s license
Knowledge, Skills and Abilities
Knowledge of principles and practices of accounting, bookkeeping and auditing; methods, practice and terminology used in municipal accounting; principles and practices of computers and financial software; accounting systems and data processing interrelationships; modern office practices, methods and equipment; billing systems, products, provisioning and services. Ability to read, comprehend and interpret laws and regulations regarding governmental fiscal operations; analyze and interpret financial and accounting records and develop effective course of action; interact and interface with computer software and hardware vendors and/or technical support staff relating to effective operation of computer technologies; learn and effectively use accounting systems to store and retrieve data; examine, verify and prepare financial information; prepare clear and concise reports and training manuals; recommend improvements in operations, procedures, or methods; work effectively, through tact and diplomacy, with those contacted in the course of work; communicate clearly and concisely, both orally and in writing; supervise subordinate employees effectively if so assigned.
Excellent Benefits
· Enrollment in CalPERS retirement program (2.7%@55 for classic members, 2%@62 for new members)
· Medical, dental and vision benefits provided with employee contribution
· Life insurance equal to one year’s annual salary provided at no cost
· Opportunity for bilingual incentive pay up to 2.5% of salary
· $300 deferred comp matching annually, calculated on a bi-weekly basis
· 10-23 days vacation based on years of service
· 14.5 paid holidays annually
· Long-term disability insurance provided at no cost
· Home loan assistance program
· Credit Union membership
· Section 125 Flexible Benefit Plan
· Tuition Reimbursement
Minimum Qualifications
- Graduation from an accredited college or university with a bachelor’s degree in information technology, computer science, business administration, or a closely related field and five (5) years of professional information technology experience is required, including two (2) years at a supervisory level
- Additional certificates in information technology systems are preferred
Special Requirements
- Possession of and ability to maintain a valid California driver’s license
Ideal Candidate
In addition to possessing a breadth of technical knowledge and extensive experience, the ideal candidate will bring qualities of leadership, extensive management experience, interpersonal skills, long-range planning skills and big-picture thinking to the Department. The successful candidate will be a seasoned professional capable of managing the multiple priorities, goals, and policies relating to City-wide information technology and communications management, as well as successfully work with various other Departments supported by the information technology team.
Knowledge, Skills and Abilities
Ideal candidates possess thorough knowledge of the principles and applications of information technology tools, including planning and development of information and telecommunications systems applicable to municipal government and similar service-based organizations; trends in business and management information systems technology; principles of training and effective instruction; telecommunication and voice mail technology; principles and practices of supervision and employee development; public sector budgetary techniques and controls; policy development and implementation. Successful candidates possess the ability to analyze problems and make decisions and recommendations on solutions; research, understand and apply proposed new technology to City operations; effectively apply related policies, procedures, and practices affecting information services; conduct needs analysis and other ongoing methods of soliciting City-wide department input regarding system efficiencies, utilization, problems, and potential solutions; identify options for achieving improvement and efficiency; develop and recommend long term plans and strategies for continued effective use of automated resources; plan and coordinate projects by identifying priorities and deadlines for completion; communicate clearly orally and in writing; clearly communicate technical information in non-technical terms; establish and maintain effective working relationships with a wide variety of people.
How to Apply
Applications may be submitted online at www.calopps.org. Completion of a brief supplemental questionnaire is required. After an initial screening of applications, candidates that best meet the Department’s needs will be invited to participate further in the recruitment process.
Applications must be submitted by
5:00pm on Friday, June 15, 2018
The City of San Bruno is an Equal Opportunity Employer (EOE) and as such does not discriminate on the basis of age, race, color, sex, gender, religion, ancestry, physical or mental disability, marital status, sexual orientation, or national origin in its employment actions, decisions, policies and practices. If you require special accommodations, please contact us to discuss your needs.
Job PDF:
01. JA - Lead ACSR Finance.pdf
Recruitment Contact
Contact phone:
(650)616-7055
Contact email:
hr@sanbruno.ca.gov
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Robert Riechel
Send your articles and photos to:
E=Mail: SanBrunoPatch.Robert@Yahoo.com
Photo Credit: San Bruno CA Patch Archives
Source Credit: City of San Bruno CA
