San Bruno CA: Questions and Answers - Utilities

UTILITIY Q&As

QUESTION: How do I start utility services at my residence?ANSWER:

Currently, we are accepting applications in person or via fax. You may print out the utility service application, fill it out, and fax it to (650) 876-0256. Or you can bring it to the Customer Service desk during our regular business hours of 8:00 am to 5:00pm from Monday through Friday. An initial service fee of $90, $50 of which is refundable, will be charged to new customers.

For more information, please contact the Finance Department at (650) 616-7086.

QUESTION:

How are wastewater (sewer) rates calculated?

ANSWER:

The wastewater rates are calculated based on the average water usage between November and April. These months are used because residents generally water their lawns the least during these winter months. The average water usage between November and April is then used as the basis for wastewater charge from July* through June of the following year. Current rates for water and wastewater charges may be found here.

You may also contact the Finance Department for more information at (650) 616-7086.

*In calendar year 2012, the sewer usage average was revised in September, although traditionally this change occurs in July of each year.

QUESTION:

What is the Water Service Fee?ANSWER:

All water customers are billed a monthly service fee depending on the size of the water meter installed at the service location and a per unit charge for water consumed.

You can find all rates in the Master Fee Schedule.

For more information, please contact the Finance Department at (650) 616-7086.

QUESTION:

What is the difference between water consumption Tiers 1, 2, and 3?ANSWER:

Tiers 1, 2, and 3 are the different rates charged for the amount of metered water consumed (measured by units).

For all single family residential accounts, units 1 through 10 are billed at a lower rate to encourage water conservation and to minimize the rate increase impact to low water consumption customers.

Units 11 through 20 are billed at a higher rate in Tier 2.

Units above 21 are billed at the highest rate in Tier 3.

All other accounts (apartments, multi-units and commercial accounts) are billed at a flat rate per unit consumed.

Current rates for water charges may be found here.

For more information, please contact the Finance Department at (650) 616-7086.

QUESTION:

When does my garbage get picked up?ANSWER:

Garbage collection is provided by Recology San Bruno.

The City provides billing services on behalf of the Recology San Bruno.

For detailed information regarding garbage and recycling collection, collection dates, or scheduling extra service, please contact the Recology San Bruno at (650) 583-8536.

QUESTION:

How to I report a water or wastewater leak or emergency?ANSWER:

To report a water or wastewater leak or emergency, please contact the Corporation Yard at (650) 616-7162.

QUESTION:

What is a reconnect fee?ANSWER:

Utility services may be disconnected if you fail to pay past due charges on your utility statement.

A reconnect service fee of $90 (before 2:00 pm) or $150 (after 2:00 pm) will be imposed to restore service.

Any unauthorized attempt to establish service will result in a meter-tampering fine of $500.

For more information, please contact the Finance Department at (650) 616-7086.

QUESTION:

Where is your office located?ANSWER:

The Utility Billing office is located in San Bruno City Hall at 567 El Camino Real in San Bruno, CA.

QUESTION:

What is Sewer Usage?ANSWER:

The quantity charge of wastewater is based on metered water use.

For all residential accounts, the quantity charge is based on the average metered water use consumed through two billing periods during the winter months (November through April).

The sewer usage average is changed annually based on the winter months average and are effective for all utility bills generated after September 1*.

For more information, please contact the Finance Department at (650) 616-7086.

*In calendar year 2012, the sewer usage average was revised in September, although traditionally this change occurs in July of each year.

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Robert Riechel

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Source Credit: City of San Bruno

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