Expanded Government Services Announced In Arapahoe County

ARAPAHOE COUNTY, CO — A new queue management system has been implemented in Arapahoe County that will shorten wait times at county offices, the clerk and recorder's office announced Monday. The new Qmatic system has been rolled out in the county's Littleton, Aurora and Centennial offices.

The system also "expands and improves the ability of customers to make appointments" for tasks such as driver’s license renewals and passport and marriage license services, county officials said. Customers who are asking about a disability plate or placard will now be automatically prioritized in the service queue upon their arrival, so they do not need to schedule an appointment.

The office has also expanded marriage license services at all metro offices. Couples who want to get married can go to Littleton, Centennial or Aurora and get a marriage license recorded and signed, and to get certified copies made, all in a single visit, officials said. In the past, couples could only go to a branch and get their license, and then had to follow-up later to get it recorded or have copies made.

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Newly expanded appointment services now include:

• Marriage licenses
• Passports (Littleton office only)
• Driver’s licenses (Littleton and Centennial)

The Qmatic system "identifies bottlenecks and open times at service counters to provide people with better scheduling options by helping them determine when they’re most likely to be able to complete their business more quickly and letting them track this data in real time," county officials said. Qmatic also measures transaction and wait times, which will enable the office to schedule its staff more efficiently.

“We are continually looking for ways to positively impact the customer experience,” Clerk and Recorder Joan Lopez said in a statement. “These new tools help customers save time and also help our staff be leaner and more efficient. They allow people to make informed choices on when and how they interact with our office.”

For more information, visit the clerk and recorder Wait Times web page.