Love Stinks: Thousands of Singles File Complaints Against Match.com

Looking for love in all the wrong places? If you’re looking on Match.com, thousands will agree.

According to their recent commercials, Match.com claims to be responsible for more relationships and marriages than any other dating website, and now hundreds of Connecticut love seekers are filing complaints against the company, according to Fox News.

The site currently has an “F” rating with the Better Business Bureau and revoked Match’s accreditation in 2015.

From the Better Business Bureau:

“On 07/13/2015 this company’s accreditation in BBB was revoked by BBB’s Board of Directors due to failure to respond to one or more customer complaints filed with the BBB. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.”

The BBB lists that Match.com has 2,637 complaints, many due to their automatic billing practices. On the complaints their legal representatives respond that the consumer should read their terms of service carefully.

A New Canaan man used Match in 2015 and subsequently filed a complaint with the BBB after having to call numerous times about automatic renewal charges.

A Danbury user wrote, “Match.com auto-renews your membership with no notice of the expiration date.They renewed my membership even though I didn’t want to renew and charged me double the amount I paid for the first 3 months. Apparently if you don’t want to renew you need to make sure you cancel the membership right away. Customer care refused to refund and said this is in the contract.”

Anupa of Middletown said on Consumer Affairs’ website, “I had a 6-month membership that auto-renews. I distinctly remember deselecting auto-renew because I hate that option. In addition, within a month of using the membership, I canceled because it wasn’t for me. 5 months later, I had a charge for 121 dollars on my PayPal account. They claim they have no record of any of the aforementioned. I asked to speak to a manager. They requested a callback. Meanwhile, I go into my account. See that it is “hidden”, not cancelled. I cancel again. Few hours later, I notice I still don’t have a cancellation email. I go back into the account. It is still “hidden” and not cancelled. I cancel again. Finally, I get an email confirmation. In this day and age when you can go in and see a user’s browser history, they should be able to find my logs and find out whether I’m honest. Instead they don’t care, they issue you a half refund for services you never agreed to. In other words, when their website and products don’t work, they blame their customers instead of looking into the issue. That’s deliberate deception.”

John of Branford wrote, “I cancelled my subscription before the renewal date following the instructions online, but still got billed for three months more service after the fact. I called Match and after several days of waiting on hold for up to an hour, I finally reached someone who said they could do nothing about it. I asked to speak to their supervisor, they said the supervisor would say the same thing. Then I was put on hold for another almost hour before I gave up. Poor Poor service. Hard nosed and they care nothing except to make money and keep whatever they can make in whatever way they can get it.”

And Maya of Bethel said, “Match.com auto-renews your membership with no notice of the expiration date. They renewed my membership even though I didn’t want to renew and charged me double the amount I paid for the first 3 months. Customer care refused to refund and said this is in the contract. They are playing games and trying to scam customers of membership fees even though the customer doesn’t want the membership. I am never going to use this website again.”

Tech Times rates the best three dating apps for those looking for love are:

• How About We
• Grouper
• Hinge

Read more here.

Photo by suez92 via Flickr Creative Commons