DANBURY, CT – Comcast held a special reception and ribbon-cutting event on April 11 to announce the grand opening of its interactive Xfinity Customer Service Center in Danbury. The 3,500 square foot center has been redesigned entirely around the needs of customers, providing them with an opportunity to explore, learn about and interact directly with the latest Xfinity products and services.
Elected officials and community leaders including Danbury Mayor Mark D. Boughton, Greater Danbury Chamber of Commerce Board Chairman Judge Diane Yamin and Director of Economic Development for the City of Danbury Bruce Tuomala came out to help celebrate the opening and tour the new space. Additionally, SNY analyst and former UCONN player and assistant Meghan Culmo was on hand to sign autographs. Isabel Almeida, Executive Vice President of Resource Development for the United Way of Western Connecticut, was also in attendance to accept a $5,000 donation to the Sandy Hook Worker’s Assistance Fund in support of relief efforts benefitting the first responders and school personnel, as part of Comcast’s commitment to giving back in the communities it serves.
“We’re proud to be a part of the Danbury community and to provide our customers with a convenient place where they can experience our Xfinity products and services firsthand and check out the latest technology in an interactive environment,” said Mary McLaughlin, Senior Vice President of Comcast’s Western New England Region, which includes Connecticut. “This new model not only has a more welcoming design, but a new attitude as we apply the same mindset of innovation, speed and reliability that our customers love about our products to our customer service.”
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The new, interactive Xfinity Customer Service Center, the third of its kind in Connecticut, is conveniently located off Route 84 in Danbury and features flat screen HD and 3D TVs, a comfortable seating area and informational kiosks where customers can learn more about Comcast’s products and services, including Xfinity Home and Business Class offerings. Product bars also provide customers with the opportunity to watch Xfinity TV, test drive Xfinity Internet speeds and experience the Xfinity Voice service. Additionally, customers will receive personalized service from trained and knowledgeable Sales Consultants and more time-saving offerings, including self-service kiosks for quick bill pay and a new queuing system that allows customers to explore and be entertained while waiting for service.
The Danbury Xfinity Customer Service Center is located at 15 Backus Avenue and open Monday through Saturday from 9 am – 7:30 pm and Sunday from 11 am – 5 pm.
