FREE Lunch & Learn Workshop hosted by the Greater Danbury Chamber of Commerce

Word of mouth is more powerful than ever as social networking sites like Facebook and Twitter, and review sites like Google and Yelp! enable dissatisfied customers to reach thousands of your potential customers. While providing top quality customer service will go a long way towards limiting these negative reviews, they can’t be prevented completely. How should you react?

On Wednesday, February 11th, 12-2pm, Anne Young Albanese, owner of Albanese Consulting Group, will address how to respond to negative reviews in a positive way that will help to improve your business’ reputation and increase sales.

At this FREE Lunch & Learn workshop hosted by the Greater Danbury Chamber of Commerce at their office located at 39 West Street in Danbury, attendees will learn:

· The top review sites and which ones you should be monitoring

· The keys to handling review sites

· How to obtain positive reviews

· How not to go viral with a negative review

· Rules and effective tactics to handle negative reviews

**FREE WORKSHOP - Bring your Lunch - Beverages Provided**

RSVP at http://reputationmgmt.eventbrite.com. For more information, call the Chamber at 203-743-5565 or email info@danburychamber.com

Learn more about Albanese Consulting Group.