Guilford Police Release Results of Citizen Satisfaction Survey

GUILFORD, CT — The Guilford Police Department has completed its triennial citizen satisfaction survey.

The survey period was from July 22nd, 2016 to September 22nd, 2016.

The goals of this survey were:

-To measure overall agency performance

-To measure levels of police performance

-To measure citizens' perception of officers' attitudes and behaviors

-To measure levels of citizen concerns for safety

-To provide an opportunity for the public to make suggestions for improvement

Fifty-three (53) responses to the survey were completed and the results were favorable. As a progressive law enforcement agency, the Guilford Police Department constantly strives to improve the quality and effectiveness of its operation.

This triennial citizen survey is only one of several tools used to conduct a constant internal review of our agency. The agency is open to and seeks feedback from the public through other means that include, but are not limited to: personal communication with citizens, calls and letters to the department from concerned citizens, and the department's Facebook page.

Each of these tools serves to help our agency recognize strengths, weaknesses, opportunities for growth, and threats to our agency's ability to remain effective. Both positive and negative feedback from this survey will be used to improve our agency in the near future through training and policy review.

The Guilford Police Department and its members take pride in presenting a positive image of law enforcement to the public. We thank all the participants for completing this survey to help our agency improve.

....Open-ended commentary was withheld to protect the identity of participants.

Sergeant Christopher Massey

Guilford Police Department

To view all 20 pages of the survey and the responses from the community, please click here.