New London Police Announce Prepared 911 System

Information via New London Police

NEW LONDON, CT - The New London Police Department is excited to announce the launch of Prepared Live in our dispatch center. Built by the company Prepared, the software enables our 9-1-1 dispatch center to livestream, receive multimedia, and receive location from mobile callers in real-time. This addition to our technology suite will significantly improve our ability to effectively and efficiently respond to emergencies in our community.

“Prepared Live provides us a means to gather crucial information in a more efficient and quicker manner. In doing so, we’re able to provide a higher level of service in a critical situation.”

Participation in video during a call is completely voluntary and consent of the caller is required. If the caller consents, the caller will receive a livestream link via text from our dispatcher, enabling the caller to activate live video upon click.

It’s important to note that the video call function also does not provide NLPD with access to the contents or settings of a caller’s phone. This launch follows approximately 12 weeks of preparation and training to ensure that our dispatchers and our team are able to properly utilize the software. Working side-by-side with Prepared’s customer success team, we have created and adopted policies to ensure that Prepared Live is used effectively in various scenarios.

Originally founded as a company focused on school safety, Prepared Live is a mission-driven organization with a passion for improving public safety. In creating an app to help mitigate school emergencies, the team discovered that valuable data is lost in existing 9-1-1 processes and set out to address the problem. Since public launch October of 2021, Prepared Live has helped protect over two million American citizens in cities around the country.

To learn more about Prepared and Prepared Live, visit www.prepared911.com/.