Waterford AAA Allied to Continue Offering Licensing Services for non-Members as Some CT Locations Stop

AAA Northeast’s decision to stop offering licensing services to the general public has drawn the ire of Gov. Dannel Malloy.

“This is unacceptable," Governor Malloy wrote in a letter to AAA Northeast. "AAA Northeast's decision to stop servicing non-members is rather shocking since Connecticut has always valued our working relationship with AAA.”

AAA Northeast has offices in Branford, Danbury, Fairfield, Hamden, Milford, Norwalk, Stamford and Waterbury.

AAA Allied locations will continue to service non-members. It has locations in Avon, Cromwell, Enfield, Manchester, Old Saybrook, Plainville, Waterford and West Hartford.

A $2 convenience fee applies to non-members.

AAA Northeast has offered licensing services to the general public since 2001. It contacted the DMV in September to say that it will only service members.

Earlier this year AAA affiliates approached the DMV about offering registration renewals services to help lower DMV wait times. That service was made a reality.

Malloy said that he will direct the DMV to take any legal steps necessary to resolve the matter.

“AAA Northeast has a contract in place with the DMV...and that requires it to provide 60 days written notice prior to termination of that contract,” Malloy said regarding licensing services.

The DMV said in a statement that it is disappointed in the actions of AAA Northeast.

We remain fully confident in our partnership with the state’s other AAA organization known as AAA Allied. It has been a strong partner since 1992 and has provided high-quality license services to all citizens, whether AAA members or not, when they have visited AAA Allied offices. We know this same level of service will continue as they open their doors to the customers of AAA Northeast.

AAA Northeast estimates that 10 percent of non-members who use its licensing services become members and its customer transactions grew by 14.3 percent in recent months, Malloy wrote to the organization.

Image via Mark Goebel/Flickr Commons.