Mitchell's CEO and Best-Selling Author Speaks About a Culture of 'Hugging Customers' in Today's Changing Workplace

On Tuesday, September 29, 2015 starting at 7 p.m., the Westport Public Library (20 Jesup Rd.) will host its first “Wisdom from CEOs” speaker series, featuring entrepreneur Jack Mitchell, author of the Wall Street Journal Business Bestseller Hug Your Customers: STILL The Proven Way to Personalize Sales and Achieve Astounding Results and Chairman of the Mitchell Family of Stores (Mitchell’s/Richard’s/Marsh and Wilkes Bashford). During the free event, Mitchell will discuss:

• The long-term, sustainable success detailed in Hug Your Customers
• How to create a culture of hugging that extends beyond the workplace and into our everyday lives
• An energizing blueprint for customer and employee retention, increased per capita spending and groundbreaking success
• A practical philosophy that has allowed Mitchell and his Family of Stores thrive and excel in today’s challenging retail marketplace

The “Wisdom from CEOs” series is sponsored by Patriot Bank and Bernstein Global Wealth Management.

“Patriot Bank’s goal is to be the key resource for entrepreneurs and their businesses, local nonprofits in Darien, Fairfield, Greenwich, Norwalk, Stamford, Trumbull, Westport and other key organizations throughout Fairfield County. The lessons about business and success that Jack Mitchell shares in his book can be a great tool for those now growing their business or even those leading dynamic nonprofit leaders and organizations striving for excellence in serving the public. Jack’s ideas are exceptional and truly effective, and we’re proud to support the Westport Library as it brings CEO thought leadership for all to learn more about,” said Patriot Bank CEO Ken Neilson.

Mitchell is a passionate, enthusiastic public speaker. His book Hug Your Customers has been praised by Warren Buffet as “a gem…I wish everyone at Berkshire would follow [Jack Mitchell’s] advice—we would own the world.”

For more information on Westport Public Library’s “Wisdom from CEOs” series, visit http://westportlibrary.org/.