Corvino & Corvino to Hold Conference on Improving Customer Service

Greenwich, Conn. March 9, 2015 – Corvino & Corvino, a management consulting company dedicated to inspiring excellence, will hold a conference on improving customer service that features leading experts in the field.

The Corvino Conference, which is designed to give executives insight into how to inspire employees to exceed customers’ expectations, will be held on April 29 at The JHouse at 1114 East Putnam Ave., in Riverside.

“In today’s business landscape, competition is steep. Customers are demanding. Satisfying their needs affects ratings and the bottom line,” said Frank Corvino, President of Corvino & Corvino and former President & CEO of Greenwich Hospital. “This conference will benefit leaders in any service industry -- hotels, restaurants, healthcare, hospitals, office practices along with new and seasoned leaders and managers, directors and those in the C-suite.”

According to the Aberdeen Group, only 14 percent of organizations provide managers with the necessary tools for rewards and recognition. The conference will give professionals the tools they need to promote employee satisfaction that will lead to increased customer satisfaction, said Maura Corvino, CEO of Corvino & Corvino.

Maura and Frank Corvino have more than 40 years of experience in premier business leadership and deep knowledge of all aspects of the industry. They assist clients in a range of businesses to achieve exceptional customer satisfaction.

Speakers at the day-long session will include Maura and Frank Corvino, along with Kathleen Lynch Cartine, Director of Organizational Development and Learning at Westchester Medical Center, who brings well-rounded expertise to leadership excellence and is responsible for the oversight of leadership development, staff training, succession planning and coaching.

The conference will also feature Susan Keane Baker, a national authority on customer satisfaction and the author of several books, including Managing Patient Expectations: The Art of Finding & Keeping Loyal Patients. Her book has been ranked as third on Amazon’s list of 100 top sellers in the general medicine category.

To learn more about The Corvino Conference and to register, visit www.corvinoandcorvino.com/conference/.

Contact: Maura Corvino

(305) 859-3727

Maura.Corvino@corvinoandcorvino.com

www.corvinoandcorvino.com

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Corvino & Corvino is a management consulting company that specializes in improving customer satisfaction and expanding client business. Maura and Frank Corvino’s over 40 years of experience in the area of healthcare leadership is the driving force behind Corvino & Corvino Consulting. They have translated this experience into practical training and consulting that is sure to provide any business with the tools necessary to excel in the area of leadership and service.

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