Community Corner
WMATA Slashing Metro Call Center Hours
Citing a need to save money, Metro will significantly cut back on the hours they'll be available to assist riders.
WASHINGTON, DC — WMATA's cutbacks will extend to their Customer Information Call Center effective March 1, as the agency announced that they were scaling back hours.
Metro Customer Information staff will be available for personal assistance from 7 a.m. until 8 p.m. on weekdays, and from 8 a.m. until 6:30 p.m. on Weekends. Currently, the call center opens an hour earlier than those times, and closes at 8:30 p.m. every day.
Metro hopes to save $1 million annually by making this move.
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"Metro’s Customer Information Call Center will have new hours of operation, effective March 1, as part of Authority-wide belt-tightening measures to reduce expenses," WMATA said in a statement. "The move reflects a steady five-year decline in call volume as Metro customers moved to electronic channels for information, including wmata.com, mobile apps, social media, MetroAlerts and Metro’s 24-hour interactive voice-response system."
Image via WMATA
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