KWPMC Elevates Service Experience Companywide Through Engagement with Forbes Travel Guide

KW PROPERTY MANAGEMENT & CONSULTING, one of Florida's largest residential property management companies, engaged Atelier CX, the consulting division of Forbes Travel Guide, to support and enhance its approach to service excellence companywide. The engagement demonstrates KWPMC's commitment to setting a new standard for residential living across its portfolio of properties.

The program establishes an elevated benchmark through a customized service and facility blueprint based on best practices perfected in the world’s best hotels. Forbes Travel Guide (FTG) is recognized as the global authority on luxury hospitality, and Atelier CX brings expertise informed by a deep understanding of guest experience and the expectations of discerning clientele.

Atelier CX collaborated with KWPMC to develop a customized blueprint defining service and facility standards across the organization, introducing hundreds of new service standards, while preserving the individual brand voice of each of KWPMC's properties. The blueprint includes operational guidance and experience principles aligned with the company's brand vision, and extends training even to back-office employees, ensuring that every member of the KWPMC team, whether resident-facing or not, understands and reflects the company’s elevated service philosophy.

Hospitality has long been part of KWPMC's DNA, and this engagement allows the company to refine and elevate standards that were already central to how it operates. Recently, two KWPMC-managed properties were also named among the inaugural group of 13 VERIFIED™ Luxury Residences by Forbes Travel Guide under its new residential recognition program, further underscoring KWPMC’s growing alignment with Forbes Travel Guide and its continued focus on elevating hospitality within residential property management.

“This collaboration with gives us the compass for how we interact with our clients, residents and employees,” said Jorge Lago, President of KWPMC. “Hospitality has always been part of who we are, and this engagement allows us to build on that foundation with hundreds of new service standards that raise the bar for our entire portfolio, all while honoring the unique character of each property we manage.”

The collaboration reflects a broader movement within residential property management toward hospitality-driven service models, as owners and residents increasingly expect the kind of personalized, high-touch experience once reserved for luxury hotels. Through its work with Atelier CX, KWPMC is positioning itself at the forefront of this shift in the Florida market.

“KWPMC has a service culture that is truly distinctive, and what stood out to us throughout this engagement was the alignment we saw across the entire organization,” said Hermann Elger, CEO of Forbes Travel Guide. “From leadership to onsite teams to back-office staff, everyone at KWPMC is invested in delivering an exceptional experience, and that kind of companywide commitment is exactly what allows a service transformation like this to take hold.”

One of the fastest-growing property management companies in the U.S., KW PROPERTY MANAGEMENT & CONSULTING manages more than 100,000 units and employs more than 3,000 team members. Recently, KWPMC was named among the top 20 largest employers in South Florida. Since its inception, the company has experienced significant organic growth while maintaining a strong focus on culture, service and innovation.

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About KWPMC: KWPMC is headquartered in Miami, Florida, supporting associations throughout Florida, Chicago and the Bahamas.The company with the mission to provide the highest-quality property management services including exceptional accounting, knowledge-based maintenance and dedication to superior customer service and hospitality. From upscale high-rises, to homeowners’ associations and garden-style townhomes, KWPMC meets the needs of 100,000 homeowners. KWPMC is part of Odevo, a fast-growing global leader in residential property management. For more information, visit kwpmc.com.

About Atelier CX: Forbes Travel Guide (“FTG”), the global authority on luxury hospitality, provides world-class professional services through its consulting division Atelier CX to service-oriented businesses such as luxury retail, residential, air travel, private clubs and more through bespoke training solutions, custom service standards and expert evaluation services. Learn more at AtelierCX.com